Thank you for your review.
When we redesigned the care range, we had to review our pricing due to rising production and material costs. We have kept our pricing as low as possible without compromising on quality as we understand how important it is to care for your hair.
With our new and improved formula, a lot of customers find that they do not have to use as much product as a little goes a long way meaning your products should last for longer too 🙌
If we can be of any further help, please reach out to us at hello@herbuk.com
Hi Diane,
We had reached out to you by email in regard to your order to ensure that this was correct as you had ordered our old No Limits with a pump which is for our new bottles however after several emails, we did not hear back from you.
We have sent your order as it is today but please reach out to us on hello@herbuk.com if you need any further help.
“My order is still to be dispatched.Orderd on 11th May.
Has to cancel my first order because the shampoo was out of stock.
Guess I'll have to cancel my order again”
Hello,
Thank you for your review.
We are sorry to hear that you did not receive your order. It looks like Royal Mail had attempted delivery on several occasions but there was no one available to accept the parcel at the address. Therefore, the order has been sent back to us.
We have sent you an email to arrange having this sent back out to you.
“I am severely allergic to ingredients contained in permanent hair dye and so glad that I found Organic Colour Systems. I use the black semi permanent colour and have not experienced any irritation to my scalp and skin.
A B Corp organisation that is true in using ingredients that are good for the planet and customers.
I use the dye every week as my original hair colour is very dark and I need to cover my greys (it is afterall semi permanent).
So thankful that I have found a product without all the harsh chemicals.”
“Great shampoo for my sensitive scalp, leaves my hair feeling fresh. A bottle last for months as you only need a tiny amount. Very quick delivery too.”
Hello,
We are very sorry to hear that you have not yet received your OCS order.
We have received your email sent to us and have responded to you so that we can help in getting you your order.
We look forward to hearing from you soon.
“I was recommended your protein build shampoo and conditioner by a very dear friend. We have in a way similar hair, fine, and wavy. The winter has taken its toll and my hair is at it's worse. She recommended your products and had excellent results. I have only been a week using them but have absolute faith they will help my hair too.”
“The semi permanent hair color is AMAZING! I started having allergic reactions to hair dye about 5 years ago and have been searching for something ever since. I have tried every “all natural PPD free” hair color on the market and always have a bad allergic reaction, but OCS does not give me any type of reaction. The color is gorgeous (I used chestnut brown) and actually covers my greys. The smell is also fabulous- very natural and fruity, no chemical smell at all. I’m so happy I found this product so that I don’t have to go grey in my 30s!”
“I’ve been using organic colour systems for 20 years now. I’m allergic to hair dye and this is a great alternative although I do not put it on all over. I use it for highlights and the toner is amazing because I can use that all over. It’s the only thing that I have found which you can get an amazing colour with less chemicals.”
“I have been using your products for at least a decade & loved the power build shampoo & conditioner. My hair looked great, the scent was wonderful n I grew new hair well. People complemented me on my perfume- which I don’t wear-it’s the hair products, aroma therapy of sorts! But now BEWARE I ordered same large sizes but it’s been remade, the cover is rough to touch/offensive, the scent has changed, smells abit off- grapefruity, awful since I don’t like grapefruit…my hairdresser /salon owner wasn’t notified so I had no way of knowing prior to ordering, it’s not returnable so I’m out $200! Bad business…why couldn’t you just leave these good products alone!”
Thank you for sharing your experience and for being such a loyal customer over the past decade — we truly appreciate your support. We’re very sorry to hear that the changes to the Power Build Shampoo and Conditioner haven’t been to your liking and that this has caused frustration.
While we’ve received a lot of positive feedback since the updated range launched in November 2024, we completely understand how disappointing it can be when a favourite product changes. The updates were part of a brand refresh, designed to improve performance and make the packaging more sustainable, but we understand that these changes may not be to everyone’s taste. We’d love the chance to chat and see how we can help — please contact us directly at hello@herbuk.com. Your feedback is incredibly important to us.
“I have tried just about every curl product on the market but your products are the only ones that give me silky,frizz free curls.They are worth every penny.You need to sell trial samples for people to see for themselves before they pay the full cost though.My hairdresser introduced them to me and they are a game changer”
