“It's a poor company with some shady business practices. Apparently I am locked into a 12 month contract for software which is no use - despite me activating my account via e-mail correspondence with Optiseller staff and not being provided any contract. Now I am being billed monthly for software which I have demonstrated does not work.
I would ignore any of the additional packages and just use the free Aspect Finder through eBay. The additional packages are full of filler software which does not work and is just an excuse for them to be able to offer different plans and get people to pay more for packages thinking that they are going to get more useful features depending on the plan they choose.
In reality, the software is either useless, already available through eBay, or outputs data which is simply wrong. Rather than save time, this will in fact waste time because anyone who trusts the data risks redoing all their titles and listings based on the provided data, and will then have to redo them all again when they realise the data is inaccurate.
It seems the companies strategy is to lock people into a contract because they know that as soon as people have chance to use the software and realise how poor it is they will have no option to cancel.
Perhaps a better business strategy would be to develop useful software, and that way people would want to pay for it because it is useful, rather than being forced to.
Having had no resolutions offered by support I am now in the process of filing fraudulent chargebacks to recover the funds I have lost for the software which is not fit for purpose or described.”
Hi Elis,
Thanks for taking the time to provide your feedback.
I am sorry to hear that you did not receive the service you expected from Optiseller. It is not to the high standards we aim for, and for that, I apologise.
Our tools and plans are constantly evolving to meet the needs and wants of eBay sellers, with features such as Bulk Update and Filter Builder most recently.
With regards to the contract agreement, all our plans are sold on a 12-month term (paid monthly or annually) and this is stated on the pricing page of our website - so I apologise if this was not clear when you signed up for your plan.
Once again thank you for your feedback.
Kind Regards,
Craig
Marketing Specialist
