“The order got stuck in customs, and customs was asking me for a huge amount of money that made no sense at all. After contacting the brand, they solved the problem, so I give them a 5 for customer care.”
“I have enjoyed shopping with Only Naturals as they stock several of the brands with which I am familiar and like. However, I am giving a four star rating rather than a five, simply because I feel that the range of products stocked by ON appears to be somewhat limited in comparison to a similar company which stocks natural products. Some of the ON brands are very unfamiliar and, in my opinion, of a lesser quality. Spending loyalty points is less straightforward also with the need to add a code which this other company does not have - you just take your points off at checkout. These are small things but they make a big difference to me when I am shopping online.”
“It is great to have a site that lists a wide range of products all of which consist of natural ingredients. It saves a lot of time and frustration searching multiple sites. I really like the fennel and propolis toothpaste and the Lavera body moisturiser which I ordered: both are perfect for me.”
“I am extremely impressed with the service I receive from Onlynaturals.
Always swift replies and prompt dispatching of my orders.
It is easy to shop with Onlynaturals, and I am incredibly happy that “someone” has sources the “only naturals” products for us.
Since the UK left the EU, shopping from the EU has become somewhat difficult. We now must pay VAT and import taxes.
Onlynaturals have already made the required agreements regarding taxes and VAT for EU customers.
I applaud this attention to detail for customers from the EU (regulations), and for building a business on sensible product choices.
Incredibly happy to shop here - live in the EU.
I can highly recommend Onlynaturals.”
“Very poor customer service - my order has not been recieved, it took a couple of weeks to get a response and the company didn't seem interested in helping. I will not order from this company again and would not recommend them.”
“Brilliant shop. Really quick processing and delivery. When something is out of stock, they will refund immediately without you needing to ask. Their points system and free gift offers are really worth it”
“I have now made 2 purchases from Onlynaturals and have been extremely impressed by their prompt delivery service.
Would highly recommend to anyone considering using this company and will definitely continue to use them in the future.”
“Fantastic company with a really good selection of natural products. It's great to find all my favourites on one website. Swift delivery in eco packaging also a bonus. Highly recommended.”
