“This company is a bait and switch type of vendor. I ordered the coop with the wheels and they didn't send them. When I called them up, they said I didn't order them, and then they sent me proof that in fact proved I did order them, not to mention that the price I paid showed the wheels were included. There response was the equivalent to: too bad for you. Buyer beware with this company.”
Hi Kelly,
Thank you for your feedback and apologies for the delayed reply.
I can see that my colleague Amelea offered to contact you following your review on another platform at the time.
I hope that we were able to resolve the situation and we stay at your disposal for any further information.
Best Regards,
Clémence
“Very disappointed with the service. I completely understand that these are difficult times but why continue to take orders you cannot fulfill. I placed and order on the 14 June 2020 and as of the 28 August 2020 still not arrived. I have asked several times for a refund and this has not been given. I have now asked paypal to step in. I have a message on my answer phone saying you have not sent my order out. Messaged on messenger and you have not answered. I would like to buy products else where so please refund my money so I can do this.”
Hi,
Thank you for your review and apologies for the delayed reply.
I understand that some time has passed since you wrote this review. I hope that we were able to resolve your query at the time. In busy periods, we might take longer to reply to messages, so please feel free to phone us. If you cannot reach us, you now have the option to request a call-back, allowing you to be contacted back likely within the same day, as we prioritise these calls during the day.
Kind Regards,
Clémence
“So disappointed. Delayed twice with no notification. No communication. I understand times are strange but we are many weeks behind original delivery schedule and not updated. Not an easy company to work with. Cannot comment on the product as still yet to see. I have never left a negative review before but I don’t know how else to communicate.”
Hi,
Thank you for your message and apologies for the delayed reply.
For any query, you can send us an email or give us a call. Our email address is hello@omlet.co.uk, and our phone number is 01295 500900. Our lines are open Monday to Friday, 9.00 am to 5.30 pm. If the lines are busy when you call, feel free to request a callback and we will call you as soon as we can during the day.
I hope that we were able to solve your query at the time, don't hesitate to get in touch with us for any query.
Kind Regards,
Clémence
“Very disappointed with the service. Already delayed with no communication and now told it will be delayed a month. I ordered a month ago and have heard absolutely nothing. I completely understand that these are difficult times but I had been told to expect a email and received nothing.”
Hi,
Thank you for your feedback and apologies for the delayed reply.
I could not find any communication or orders linked to the contact details that you left here. Nevertheless, I hope that we were able to resolve this situation with you at the time.
Since you wrote your review, we have been adjusting to the current economical context and we have been working on improvements in the way we communicate. We understand how important this aspect is, and this is why your feedback is invaluable for us.
We stay at your disposal if you need any further information.
Kind Regards,
Clémence
