“Pretty disappointed I had to pay an extra €8.50 on customs duty, for delivery to Dublin. Which I hadn't realised until I was advised by the postal service. I'd to pay the fee before the item would be delivered.”
We are so sorry to see you are disappointed.
Unfortunately, due to Brexit we have faced numerous problems with sending to the Republic of Ireland and as a small business it has been really hard. The only way that we are able to send to ROI going forward is by deducting VAT at checkout for all our Irish customers and this is stated at checkout. You would have had a deduction at checkout to make up for the custom charges.
It is also stated on the 'Customs & Import fees' section of the website. https://oliajewellery.com/info/
We are really sorry we have to do it this way but i hope you can understand.
Best wishes, Amber.
♥
“My and I have always been pleased with
Olia jewellery until recently.
I happened to comment to her that one of my bracelets had tarnished quickly since buying it.
She replied with I wasn’t going to say that mine also has because you’ve just bought me two more and I didn’t want to sound ungrateful.
I guess if she had I would of hesitated in buying more !!!
Shame as I do love them”
Hi Hilary, Thank you for your reviews. I am sorry to hear that you bracelet has tarnished.
We do UV coat all our jewellery to prevent it from tarnishing as long as extra care is taken not to bring into contact with water, creams, gels or perfumes.
We would be very happy to replace your bracelet if you would like to send me a direct message to confirm your address. My e mail is caroline@oliajewellery.com. Best Wishes. Caroline.
“Hi bought 3 stacker bracelets love them, the only thing I will say is I have worn them twice & feel the elastic is quite thin, feel they will either snap or go really baggy.”
Hi Tracy,
Thank you for your review.
We are sorry to hear that you feel the elastic is thin.
This is not something that customers have had an issue with in the past. If you do have any problems with the bracelets please do let us know and we would be happy to help. Thank you. Caroline.
