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Nublue Reviews

4.9 Rating 285 Reviews

99 %

of reviewers recommend Nublue

Company Reviews

4.9

Based on 285 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Nublue:

For 16 years, we’ve been the go-to certified hosting and support team for serious retailers. Experts in cloud hosting and physical and digital infrastructure, we provide an optimised hosting stack that enables brands to grow as seamlessly as their technology runs.

We’re able to support any digital platform in addition to specialised managed services as:
- AWS Certified Experts
- Magento hosts since 2008
- Shopware Solution Partners
- WordPress Support Specialists
- Drupal Hosting Consultants

For ISO accredited, robust, 24/7 managed services, delivered by friendly, knowledgeable experts. Go to Nublue.

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Nublue 5 star review on 4th September 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been with Nublue for a few years now and their customer support is outstanding always. Wish I could give them more than 5 stars.”

Posted 4 years ago

“Great service, pleasure to deal with”

Posted 4 years ago

“I just wanted to say a massive thanks for all the help and patience NuBlue Hosting support has been. Being able to email and talk to someone willing to spend the time to solve a problem is so reassuring. All the times I've needed help they have been brilliant.”

Posted 4 years ago

“We have been using Nublue for over 10 years and the level of service, professionalism and ease of contact has remained at an extremely high level over all of those years. I am a non techie and they always explain everything very simply to me without making me feel stupid and always go the extra mile when I need urgent help.”

Posted 4 years ago

“I've found NuBlue always to be very helpful via, phone, chat or email. As a non-techie, though, I don't always understand their routine communications. These seem to assume I am a techie! That said, I don't feel 4 stars would be fair, so I'll give them 5.”

Posted 4 years ago

“Nublue carrys on unobtrusively in the background and you don't know their there - until something goes wrong. They alert you immediately and are infinitely patient at trying to help you sort the problem out. I've had numerous e-mails going back and forth and they'll all been very helpful, and even helped to sort a problem not of their making. Absolutely fantastic!”

Posted 4 years ago

“We usually develop and work in the Windows/.NET world so needed a supplier who could offer a little more support with hosting and managing Magento and Wordpress eCommerce solutions. NuBlue answered those requirements perfectly and assisted very efficiently every time we needed a little help. We've had dedicated servers as well as VPS solutions and both have been great. Thanks NuBlue, you rock!”

Posted 4 years ago

“Excellent host, been with them several years now and cannot fault the customer service and support. The technical team really know their stuff and are always very happy to help. What's not to like? Highly recommend”

Posted 4 years ago

“We've used NuBlue for VPS hosting since 2012. I can happily say that it has never fallen short of being an excellent service. We've had consistently good uptime and services, and when we've needed support it has been a pleasure dealing with their knowledgeable helpful support team. Keep it up guys!”

Posted 4 years ago

“I would highly recommend NuBlue Hosting Services. Excellent Communication”

Posted 4 years ago

“Excellent Technical support, always friendly, extremelly knowledgable! Have been with them for a few years and can't find an occasion where we had a problem that they couldn't help us resolve! 5* for the technical team!”

Posted 4 years ago

“Great stuff, after slowly building up our portfolio of websites and servers, we reached a point where we would be paying for a dedicated solution. When speaking to Nublue, they looked to consolidate all the servers into one manageable one. I had David help me out primarily and he was fantastic. He was clear about the situation and when any issues arose, he offered clear and solid directions to go to solve them. He also helped plan the work schedule to avoid any unnecessary costs, saving my company money. A brilliant member of the team and does Nublue credit!”

Posted 4 years ago

“Always ready to help”

Posted 4 years ago

“We have been with NuBlue for 6 years hosting our site. They have been excellent, responsive and professional. I would happily recommend.”

Posted 4 years ago

“Today I had an issue, a blocked IP address. I heard back within 6 mins and was back on my sites within 10. Peter was fantastic. The thing I like about Nublue is that their support staff seem to enjoy their jobs. I have been with lots of hosts where this isn't the case. The Nublue support department seem to actually enjoy things like dns and cron and have a really good technical knowledge. They aren't prohibitively expensive and when you contact support you aren't put in a queue by a call centre. You can get through to the support team directly.”

Posted 4 years ago

“Nublue was always there at the end of a phone line to put me straight and to help me with errors that I made. The service was excellent. We have had to cancel our contract due to our status as a Rotary Club. Rotary now has its own web site. All payments go to charity, so fulfilling the aim of the club. The new site also links with our governing body, and enables statistics to be passed on directly. They are also able to produce our yearly handbook from the information on the site. I would have liked to stay with Nublue, but we were compelled to make changes. Thanks to everyone on Nublue team for all the help given, and best of luck in the future.”

Posted 4 years ago

“We used NuBlue for a client site for around three years and their service was absolutely brilliant. Their response time was quick, they have very deep technical expertise and they always helped us fix whatever issue we had swiftly and professionally.”

Posted 4 years ago

“With the most extreme superlatives possible for gratefully received service over the past 16 years I literally cannot fault this company for their human, friendly, attentive, caring, incredibly professional, reliable, affordable and knowledgeable service.”

Posted 5 years ago

“Excellent service, quality and price. Fast response to queries and issues and a really good team tow work with.”

Posted 5 years ago

“Super speedy response, even though it's a Sunday. Mail problem for a client, which needs resolving. Rickie replied and was extremely helpful and professional. It's the fast response, knowledge and helpful attitude that make Nublue a good hosting company. I've used large companies like 1and1 who are cheap, but you'd never get a direct reply from a server engineer at all, let alone at the weekend. Some other companies don't have phone support, which is another big issue as soon as you have a problem, Nublue do! I've always found them really helpful. Thanks!”

Posted 5 years ago

Thanks you very much for the kind words. We're glad to hear such positive feedback about our Support service. Our weekend Support hours are 9am-5pm, during which we offer phone service as per normal.

Posted 5 years ago

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Nublue is rated 4.9 based on 285 reviews