mypure.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent products at a good price, posted very quickly.
”
- Alicia N
“
Beautiful products, great website, so good to have good quality natural products at a reasonable price.
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- Stephanie S
“
Have yet to find a product I haven’t liked! So glad I found you guys, love the price, the range and the quality of the products. Also the sustainability and ethics for the company! Great job!
”
- Donna M
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A fair good choice of products. P&P more expensive than free delivery over £20 on all my other sites I use & never arrives on time with Royal Mail unfortunately but apart from that ok.
”
- Clare L
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Really helpful and efficient assistance when I had problems with the initial delivery of my order.
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- Frances K
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Great website and love the products
Fast delivery
Would recommend
”
- Judith F
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Damaged eyeliner leaking make up remover constantly emailed with complaint getting generated emails with a promise of replacement or refund srilll nothing never use this website again it’s rubbish
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- Rebecca M
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Sent a faulty product back and still yet to receive my refund plus P&P x 2 as I had to pay for the return! Come on My Pure I have been waiting for 2 weeks….😡
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- Tara L
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Requested a sample but didn’t notice was charged for a full size! This is the second request for a review, I haven’t tried the sample as yet but where is the full size or a refund? Perhaps my complaint can be sorted before multiple requests for reviews! Very disappointing service.
”
- Linda
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Great service and love the ethos!
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- Rachel S
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I have been buying beauty products from My Pure for over three years now . I’m very pleased with the quality, delivery and customer service .
”
- Jelena M
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Great customer service, prompt delivery and a great selection of natural products which I can trust for me and my babies
”
- Adriana C
