mypure.co.uk have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent company, love the ethos & the products. Good range at different price points. I have now found several wonderful products that are 'keepers' and I reorder them on repeat!
”
- Anna G
“
Order processed very quickly and no postage!!
What is not too like and always a great price
”
- Sue S
“
Excellent recyclable packaging and products packed well, love the free samples and free gift when spending over £60 and plenty payment options, a good range of products at competitive price and quick delivery.
”
- Heather W
“
Fantastic service! Quick delivery and well packaged. Thanks 🤩
”
- Deborah G
“
Good choice of natural products, and good, quick delivery
”
- Vanessa W
“
Really quick delivery, and excellent prices on clean beauty products.
”
- Casey F
“
Damaged eyeliner leaking make up remover constantly emailed with complaint getting generated emails with a promise of replacement or refund srilll nothing never use this website again it’s rubbish
”
- Rebecca M
“
Sent a faulty product back and still yet to receive my refund plus P&P x 2 as I had to pay for the return! Come on My Pure I have been waiting for 2 weeks….😡
”
- Tara L
“
Requested a sample but didn’t notice was charged for a full size! This is the second request for a review, I haven’t tried the sample as yet but where is the full size or a refund? Perhaps my complaint can be sorted before multiple requests for reviews! Very disappointing service.
”
- Linda
“
Fantastic service! Quick delivery and well packaged. Thanks 🤩
”
- Deborah G
“
Excellent service. Love natural products they sell. Will buy again. Recommended.
”
- Beata G
“
Excellent customer service, though phone line would be appreciated.
”
- Elizabeth R
