mypure.co.uk have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great products, just what I needed at a great price.
”
- Miranda B
“
I love using my pure! They stock my favourite brands such as Evolve and Inika, and always have the best price! I love the samples too, I’m always excited to try new products!
”
- Holly A
“
Great products fair price and all natural what's not to love.
”
- Sandra G
“
Lots of good products with good offers and fast delivery time!
”
- Jayne S
“
great shop and good selection in organic skincare. madara is one of mine favourites :)
always fast delivery, thanks
”
- Dace B
“
Good products and quick delivery, but it's the second time I've been offered a voucher which didn't work.
”
- Laura T
“
Damaged eyeliner leaking make up remover constantly emailed with complaint getting generated emails with a promise of replacement or refund srilll nothing never use this website again it’s rubbish
”
- Rebecca M
“
Sent a faulty product back and still yet to receive my refund plus P&P x 2 as I had to pay for the return! Come on My Pure I have been waiting for 2 weeks….😡
”
- Tara L
“
Requested a sample but didn’t notice was charged for a full size! This is the second request for a review, I haven’t tried the sample as yet but where is the full size or a refund? Perhaps my complaint can be sorted before multiple requests for reviews! Very disappointing service.
”
- Linda
“
great products wonderful service.
”
- Lily A
“
Easy to deal with website is easy to navigate customer service spot on quick turnaround on response time
”
- V K
“
A great Company with Load of different Brands to choose from,and always adding new brands.
A great customer service team,fast delivery.
100% always happy with no complaints.
”
- Richard H
