mypure.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Order processed very quickly and no postage!!
What is not too like and always a great price
”
- Sue S
“
Excellent recyclable packaging and products packed well, love the free samples and free gift when spending over £60 and plenty payment options, a good range of products at competitive price and quick delivery.
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- Heather W
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Great price ofers and choice and good delivery - happy customer!
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- SUZAN D
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All good and speedy delivery no complaints here
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- Louise A
“
Good website and company. Very good lipstick. I bought the product because it was made with organic materials. Great delivery. Would buy again.
”
- MATTHEW D
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Excellent recyclable packaging and products packed well, love the free samples and free gift when spending over £60 and plenty payment options, a good range of products at competitive price and quick delivery.
”
- Heather W
“
Damaged eyeliner leaking make up remover constantly emailed with complaint getting generated emails with a promise of replacement or refund srilll nothing never use this website again it’s rubbish
”
- Rebecca M
“
Sent a faulty product back and still yet to receive my refund plus P&P x 2 as I had to pay for the return! Come on My Pure I have been waiting for 2 weeks….😡
”
- Tara L
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Requested a sample but didn’t notice was charged for a full size! This is the second request for a review, I haven’t tried the sample as yet but where is the full size or a refund? Perhaps my complaint can be sorted before multiple requests for reviews! Very disappointing service.
”
- Linda
“
Great website, great service, easy to navigate
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- Domitille H
“
My pure has a great range of products to choose from. They always post my order quickly & it is well wrapped so even the glass jars are protected & arrive safely. I love that you cna't place an order under £10 to prevent using unneeded packaging!
My pure is my go to stop for all of my tolietrie needs as they always provide great service. I highly recommend them
”
- Hazel B
“
Excellent customer service.
”
- Angela W
