Hi Colin,
I think you may have got us mixed up with another business. I can't see any record of you engaging with us. :(
Please feel free to pop us through an email at support@mypethq.io or call us on 0800 368 4150 and I am happy to chat through with you. :)
Sorry to hear you've had a bad experience with another business.
Thanks,
Conor @ MyPet