“Asked a question . How to change my cats chip to this company from another. Only got a reply for standard questions followed by an email to say my query closed as they’d answered it! Obviously haven’t so have no faith in this company now. No customer service at all. Will check out the other companies who may have a better service.”
Hi Brenda,
It looks like you opened a support request asking about moving to our database. Our team sent you across our help centre link detailing how to go about this and marked your support request as complete. As you can imagine with us being one of the most competitively priced databases (£3.99 for a MyPet Basic account) in the UK we receive 100's of requests like this every month. We also can't initiate a change of microchip database, this has to be done by the pet keeper with the original database as the article outlines.
Hope this helps explain and sorry you were unhappy with our standard response to this query.
Thanks,
The MyPet Team
“I didn t ask for that microchip number, but for another one and I received an unsatisfactory answer about how I might solve my problem. Whether there is a possibility to find another way. Thank you in any case”
Hi Fiorella,
You asked us about 1 microchip ending in 020. You mentioned this animal came from Russia to Italy. Our team informed you that it's not a registered microchip we've ever had, nor is it a brand of microchip we're connected to and on the basis, that we're a UK Database and don't accept registrations in Russia or Italy we couldn't help.
If you feel we've missed something, please feel free to give us a call at 0800 368 4150 or just reply to the last message from us and your support ticket will reopen.
Thanks,
MyPet
“I wanted a camera that I didn’t need to pay a subscription for. I done lots of research to make sure this camera didn’t come with a subscription, but for me to make it work I had to pay another £55. It said I had a 7 day free trail, but took the money straight away and I can’t find anywhere to cancel this “free” trail to try get my money back. The camera is also faulty, as it shows the footage upside down on my phone. When you try to speak to your dog through the microphone, you sound like a dalek off doctor who. Very disappointed. Hopefully I can get my money back when I send it back. I have reached out to the company, but not yet received any reply.”
Hi Colin,
I think you may have got us mixed up with another business. I can't see any record of you engaging with us. :(
Please feel free to pop us through an email at support@mypethq.io or call us on 0800 368 4150 and I am happy to chat through with you. :)
Sorry to hear you've had a bad experience with another business.
Thanks,
Conor @ MyPet
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