“I am very pleased with my track lighting supplied by MLS. I have placed two orders with them and the customer service was second to none. On my second order, Ian contacted me the following morning to advise me that I was missing some power feeds and end caps based on my previous order. He included them FOC which I did not expect but was very welcome. I also had a faulty track (missing part from manufacturing) which was rapidly replaced by MLS. A very good buying experience and I will use them again.”
“Very responsive and even got a heads up about something I missed in my order and they even gave it for free. Awesome service also considering that I needed to send to a freight forwarder and took care of using just one box. 10/10 would buy again.”
“Paul dealt with all of my queries relating to both of my orders. He was extremely helpful and always available to answer any questions I had. Our clients have not been the easiest but Paul continued to assist without hesitation and his standard of work never slipped. I am incredibly impressed with the services provided and for any future jobs requiring your services, modern lighting solutions will be our first port of call. Thank you for everything.”
“I was replacing a kitchen and were looking for pendant lights. MLS was recommended by a friend who also purchased pendant lights on track. The lights and track I had are German made. They are very high quality materials and paint. Installation, assembly is simple too. The engineering at its best. One needs to see how all the components done to appreciate the thoughtfulness of the implementation. I wanted something a bit off the shelf therefore contacted MLS halfway though the kitchen work, to get the idea what I can order, sizes, colours etc. The moment kitchen island was installed and I knew where exactly the lights should go I called Paul from MLS who was very helpful and informative. I bet I could not understand better without his help. He took me though the options and did a lot of leg work to find out if the colour/model/design combination I'm looking for is actually possible. After all I placed the order and it did arrive three days later! Brilliant! Very efficient and high quality service. Could not be happier. Thanks a lot!”
“Brilliant service over internet and phone. They sent out samples, arranged a rep to visit, helped with items that were required for our lighting design and organised prompt delivery over the Christmas period. I had many questions which they were always patient and knowledgeable with in their response.”
“It was so simple and painless!
I'm a relative novice when it comes to electrical fittings, they advised me over the phone, even replied to an email on a weekend out of hours!
The lights came quickly and were exactly the right type, out of the 12 lights and bulbs, one was faulty, no hassle and replacement arrived the next day!
Amazing customer service, thats what it's all about and what differentiates you from others, thank you :) (shout out to Iain!)”
“the item I ordered was not in stock and the payment has been taken. I am still waiting for delivery.
The attention I have had from staff is first class but the system needs sorting out so that payments are only taken when the goods are ready to be despatched”
“I have received exceptional service from Modern Lighting Solutions, over the period of a couple of weeks as I prepare quite a complex order (by my standards). Answers to my questions have been virtually immediate and detailed. Many thanks.”
“Very good price backed up with excellent after sale service - needed to change a track lighting component due to the manufacturers error. Easy to communicate with and they will certainly be my first choice of supplier in future. The items purchased were several track lighting components with individual fittings and extensions etc.”
“Extremely happy with the service received. The team listened to our requirements and supplied all the lighting we were looking for even some extras that were not on their site.
Would happily use again.”