I live over 100 miles away, but found Ian at modern lighting far easier to deal with any of my local suppliers, most importantly Ian was genuinely interested even though it was only a small project (track lighting for an antique shop). Backup support was also remarkable! when I later phoned for some small inexpensive parts, I was treated exactly the same, and furthermore, they posted the part instantly and did not want to charge. The quality of the goods and the price in my opinion cannot be bettered they were literally thousands of pounds cheaper than one competitor.