“Best mochi in the UK for sure. Love the texture of the mochi and the fillings were not too sweet but full of favors. Recommend to defrost for about 5 minutes before consuming. It will really change taste and texture.”
“Worst mochi I've ever had. Two out of the 3 flavours I ordered were very grainy in texture, rather than creamy - very unpleasant to eat. The pistacchio one was nice enough. Also, the flavours are quite mild, which some may not mind, I prefer more flavour.
I wrote a complaint, haven't heard back (although it was 3 days ago, so maybe I will). Overall, a huge disappointment, especially for the price.”
Hello,
We answered to your complain on March 14th, in the morning. You might want to check your spam inbox.
The email address we have matches the one you used her.
We are sorry your experience was not good and work hard to produce delicious mochi.
Hopefully we can provide you with a better experience in the future.
Please answer to our email and we will sort this for you.
“Everything about these mochi feels exceptionally special. From the branding, the people behind it, and what they're looking to achieve - to the amazing flavours that pack a punch in a beautifully balanced way. They're our new favourite snack, dessert, treat... you name it. Would recommend them to EVERYONE.”
“I have ordered Mochi a couple of times now and it has been delicious every time. Around the launch date there were some delivery issues but they were quickly resolved and customer service was very helpful. For the mochi itself every flavour is unique and keeps you wanting for more. Can't recommend enough !”
“First time going here, the mochi was delicious 🤤 not too sweet.
Went to store to collect it after ordering online, fast response, great customer service, and packaged well, kept mochi cold when I got home after an hour half walk”
“Although the mochi are slightly more expensive than elsewhere, the quality is well worth it. The ice cream mochi are delicious, pillowy and chewy. Delivery is quick, either within a two hour slot immediately or can be booked for another day.”
“Pricey but definitely worth it, great if you’re wanting to try something new or just want some comfort foods. Filling inside is always super fresh and flavourful and it comes nice and frozen too.”
“Hey, I recently had the opportunity to try MOCHIYA ice cream, and it truly made me happy to discover their delightful and delicious flavors. But what made it even better was the convenience of their delivery service. Can you believe it? I didn't have to step out of my warm apartment to enjoy a scoop of heavenly goodness. It came right to my doorstep, straight from the freezer. What a dream come true!”
“Uniquely made product - a little expensive compared to other treats but well worth it as it is so beautiful crafted - not to mention absolutely delicious!”
