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ML Performance Reviews

4.6 Rating 424 Reviews
F
Happiness Grade
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About ML Performance:

ML Performance offers over 4 million products for more than 42,000 makes and models. From performance upgrades to everyday essentials, we’ve got everything you need. With expanded teams, next-day delivery, and competitive pricing, we’re committed to delivering excellent service and unbeatable quality products.

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Phone:

01784 614192

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Refund - Difficult

14.29%
Industry Average
Ordered some oil 4 weeks ago, was informed delivery would be w/c 26 June. Emailed 3 times and no reply, the phone line will not take calls. Very dubious and if you expect products quickly be courteous. I may ask my credit card company to refund my monies if no response is received with 14 days.
posted 1 week ago - Anonymous
No oil for 3 months. MLP145187 Please refund.
posted 2 weeks ago - Anonymous
I ordered an air intake for my Audi S5 in April and it still hasn’t arrived today on 30th June. When trying to contact the company they have an automated phone line that no one answers. Email responses are slow and just tell you to wait another 10 days due to stock issues etc. I’m still waiting for a refund. I have had to contact the card company to get my money back. Nightmare experience.
posted 2 weeks ago - Mark
I do not recommend using the services of this company. Waiting for the order for 7 weeks, and in the end I asked for a refund. I still have not received the money. They do not respond to letters.
posted 3 weeks ago - Vladislav P
Poor customer service. Take too long to get back to you. Still waiting for a refund for incorrect battery sent out. Had to send battery back at my own expense and no acknowledgement of my returned item!
posted 1 month ago - Mr O A
Wish I read the reviews before I ordered. Good job I paid with PayPal and got a full refund as the order was cancelled at there end and kept getting fobbed off when I would get my money back . Avoid at all costs
posted 1 month ago - Anonymous
I obviously requested a refund and have been told it (a week later) that it will take 12-14 days for a refund to be processed.
posted 1 month ago - Anonymous
Ordered a part and was told multiple times arrival within 4 weeks. Then every subsequent email pushed the delivery time a further 2 weeks. 9 weeks in, I cancelled and requested refund as they were unable to deliver within a further 2 weeks from the date of cancellation. Pathetic.
posted 1 month ago - Dan
I've requested a refund and I'm yet to hear anything.
posted 2 months ago - Dylan M
Replied immediately on the 24th to cancel the order and refund and have not heard from them since.
posted 2 months ago - Anonymous