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Shabby. Reviews

3.9 Rating 1,163 Reviews
72 %
of reviewers recommend Shabby.
Company Reviews Metrics Info
3.9
Based on 1,163 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Shabby. Reviews

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023
Anonymous
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 23rd November 2022
Braker, Lisa
Shabby. 5 star review on 20th October 2022
Marie Phipps
Shabby. 5 star review on 10th March 2021
Michelle Williams
Shabby. 5 star review on 28th February 2021
Karen Russell
65
Anonymous
Anonymous  // 01/01/2019
5
Verified Buyer
Anonymous
Verified Buyer
“Beautiful mirrors, good quality. Just what I was looking for.”
Shabby. 5 star review on 11th January 2023
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
5
Martine Carrington
Martine Carrington
Verified Buyer
“I really love my chairs, and they arrived in 2 days , although 2 of them had little rips in them but I think that's down to the courier as both boxes were battered to bits, spoke to the company and they are replacing them next week, great customer service thank you Benjamin”
Shabby. 5 star review on 25th November 2022 Shabby. 5 star review on 25th November 2022
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
5
Braker, Lisa
Braker, Lisa
Verified Buyer
“Absolutely love the apple & pear! They look great in my kitchen window. Super speedy delivery! I only ordered yesterday and to my surprise, they arrived today! Highly recommend.”
Shabby. 5 star review on 23rd November 2022
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
5
Marie Phipps
Marie Phipps
Verified Buyer
“Very happy with my dining table, fantastic quality and good value. Customer service was also very good and easy to get hold of, would definitely order from here again.”
Shabby. 5 star review on 20th October 2022
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
5
Michelle Williams
Michelle Williams
Verified Reviewer
“Ordered Pampas Grass, fast delivery & great quality!! They look so lovely, i think i will order a few more. Very pleased, thank you.”
Shabby. 5 star review on 10th March 2021
Helpful Report
Posted 3 years ago
Thankyou for your lovely review, Shabby Store x
Posted 2 years ago
5
Karen Russell
Karen Russell
Unverified Reviewer
“Shabby Store are always a pleasure to order from, items are of very good quality, customer services always excellent and speed of delivery always very good. They're also easy to communicate with I have found. Excellent company to buy from We've found ourselves buying more and more online due to covid and like many we've spent a lot on our home, we've had many accessories, bar stools, coffee table, console table and now a bed from shabby store - all fab quality Regular and repeat customer who will continue to shop here”
Shabby. 5 star review on 28th February 2021
Helpful Report
Posted 3 years ago
Thankyou for your lovely review, Shabby Store x
Posted 2 years ago
5
Sarah-Jane
Sarah-Jane
Unverified Reviewer
“bought this lovely coffee table, arrived well packaged and in tact. Looks amazing in my orangery. thanks so much x”
Shabby. 5 star review on 7th February 2021
Helpful Report
Posted 3 years ago
Thank you Sarah-Jane x
Posted 3 years ago
5
Carlito P
Carlito P
Unverified Reviewer
“Ordered a lovely jar and some other accessories from here and they are beautiful. The delivery was quick and packaged nicely. I will happily buy again”
Shabby. 5 star review on 15th January 2021
Helpful Report
Posted 3 years ago
5
Lucy
Lucy
Verified Reviewer
“After hunting ages online for a new set of Prosecco glasses I found this company by chance and I’m so glad I did. I found these Absolutely gorgeous glasses. Excellent customer service and will definitely recommend and will purchase again. Thank you”
Shabby. 5 star review on 9th December 2020
Helpful Report
Posted 3 years ago
Thank you Lucy, we are so pleased to hear you love your items x
Posted 3 years ago
4
Anna F
Anna F
Verified Reviewer
“I ordered a new bed from this store and although delivery was a little longer than expected by a couple of weeks, the customer service that I received from Leah was fantastic who maintained contact with me, responded to my queries and was incredibly efficient and competent. The wait was worth it because the bed looks absolutely grandiose and spectacular in my room. I just love it.”
Shabby. 4 star review on 25th October 2020
Helpful Report
Posted 3 years ago
Thank you Anna, great to see your bed looks amazing in your home x
Posted 3 years ago
5
Lauren Cunningham
Lauren Cunningham
Verified Reviewer
“Absolutely over the moon with my Large Brooke Jar. Fast delivery, amazing, personal customer service! I can’t wait to order more! Can’t recommend this store enough!”
Shabby. 5 star review on 15th October 2020
Helpful Report
Posted 3 years ago
Thank you Lauren x
Posted 3 years ago
5
Verified Reviewer
Anonymous
Verified Reviewer
“I would like to say the delivery was I think 3 days which included the weekend. I was so amazed at how fast I received the order. Great size and value for money!”
Shabby. 5 star review on 6th October 2020
Helpful Report
Posted 3 years ago
Thank you for your review, great to hear you are happy with your item x
Posted 3 years ago
5
Farzana
Farzana
Unverified Reviewer
“Very happy with the vase I purchased, made a really nice dried flower arrangement in the vase I have attached a photo”
Shabby. 5 star review on 4th October 2020
Helpful Report
Posted 3 years ago
Thank you Farzana x
Posted 3 years ago
5
Leah
Leah
Verified Reviewer
“Searched for months before discovering the shabby store on Instagram for a large vase for my hallway, finally found the perfect item! Very pleased that delivery was on time with communication prompt in between with updates on dispatch.”
Shabby. 5 star review on 1st October 2020
Helpful Report
Posted 3 years ago
Thank you Leah x
Posted 3 years ago
5
Jo Knapp
Jo Knapp
Unverified Reviewer
“I recently bought 2 of the Squares Mirror Wall Art for my new home and they are just as perfect as the image below from their website - i cannot wait to put these up in my hallway along with the gorgeous oriental gold vase i bought too for my small hall table in which i will be placing a single cream orchid - so excited. The packaging is 2nd to none using paper packaging and cardboard so very ecofriendly. Thanks guys again for the speedy delivery of your amazingly stunning products xxxxx”
Shabby. 5 star review on 10th September 2020
Helpful Report
Posted 3 years ago
Thank you Jo, we hope you love your items x
Posted 3 years ago
5
Charlie
Charlie
Verified Reviewer
“Amazing service! I had been wanting a particular item for months as it had sold out. I signed up to get a notification telling me when it would be back in stock and as soon as it was Shabby Store let me know. I purchased the item straight away and my beautiful ginger jar arrived within literally a few days! So well packaged and it’s absolutely stunning! First time I’ve ordered off The Shabby Store and I will definitely be ordering from them again x”
Shabby. 5 star review on 9th September 2020
Helpful Report
Posted 3 years ago
Thank you Charlie, the item looks amazing in your home x
Posted 3 years ago
5
Chelsea
Chelsea
Verified Reviewer
“Absolutely in love with my ginger jar. I’d been eyeing it up for months and had it bought for me as a gift. The quality is excellent, can’t wait to add the finishing touches to the room as this will be the centre piece! 😍”
Shabby. 5 star review on 8th September 2020 Shabby. 5 star review on 8th September 2020
Helpful Report
Posted 3 years ago
Thanks Chelsea, the item looks beautiful in your home x
Posted 3 years ago
5
Julia
Julia
Unverified Reviewer
“Ordered 2 mirrored wall art. Absolutely love them. Speedy delivery and a nice touch with some complimentary sweets. I’m over the moon with my purchase and will order again. Thank you. 😃”
Shabby. 5 star review on 31st August 2020 Shabby. 5 star review on 31st August 2020
Helpful Report
Posted 3 years ago
Thanks Julia, the items look amazing in your home!x
Posted 3 years ago
5
Geraldineandpaul
Geraldineandpaul
Unverified Reviewer
“Really pleased , looking for something to go on wall and fell in love with these...Look fantastic.”
Shabby. 5 star review on 7th August 2020
Helpful Report
Posted 3 years ago
Hi Geraldine, Thank you for the review! The mirrors look fab in your home x
Posted 3 years ago
5
Kay
Kay
Verified Reviewer
“I ordered some beautiful coasters for my living room coffee tables. They arrived very quickly and in perfect condition.”
Shabby. 5 star review on 7th August 2020
Helpful Report
Posted 3 years ago
Thank you Kay, we hope you love your items x
Posted 3 years ago
5
Inside_no.134
Inside_no.134
Verified Reviewer
“Very good service from the shabby store, products are excellent quality... customer services are really good and keep you updated. The website is addictive as you want to buy more, lol...”
Shabby. 5 star review on 6th August 2020 Shabby. 5 star review on 6th August 2020
Helpful Report
Posted 3 years ago
5
Erics Cummings
Erics Cummings
Unverified Reviewer
“Beautiful products and very good communication from Shabby Store. Very high quality would 100% recommend”
Shabby. 5 star review on 30th July 2020
Helpful Report
Posted 3 years ago
Thank you Erica, the jar looks beautiful in your home x
Posted 3 years ago
5
Debbie Cooper
Debbie Cooper
Verified Reviewer
“Highly recommend loved my mirror I got matches my wall paper perfectly”
Shabby. 5 star review on 17th July 2020
Helpful Report
Posted 3 years ago
Thank you for the review Debbie, we are loving the wallpaper and the accessories look fab next to it! x
Posted 3 years ago
5
Diana A.
Diana A.
Verified Reviewer
“I ordered the ceramic copper pear and apple for my kitchen. I was notified at each stage of delivery and when they arrived I was really impressed with the quality and finish of them. Everyone complimented my apple and pear ! I would recommend Shabby Store to anyone! I am very glad that I came across them randomly Online and will definitely be ordering more Of their beautiful Products.”
Shabby. 5 star review on 16th July 2020
Helpful Report
Posted 3 years ago
Thank you Diana, Great to hear you are happy with your purchase! We hope you visit us again soon x
Posted 3 years ago
4
Luna
Luna
Unverified Reviewer
“I had order a bonbon jar, in June on arrival it was broken. Their amazing team kept me updated and replaced the jar.”
Shabby. 4 star review on 16th July 2020
Helpful Report
Posted 3 years ago
5
Alexandra
Alexandra
Verified Reviewer
“I was looking for a vase that would fit on my bedside table the vase was stunning packaging was amazing and arrived safely . It fitted the peonies perfectly”
Shabby. 5 star review on 16th July 2020
Helpful Report
Posted 3 years ago
5
Verified Reviewer
Anonymous
Verified Reviewer
“As always a beautiful product! Super fast delivery! Thank you shabby store x”
Shabby. 5 star review on 15th July 2020
Helpful Report
Posted 3 years ago
Thank you for your review, our items look fab in your home! Hope to see you again soon x
Posted 3 years ago
4
Cathy B
Cathy B
Verified Reviewer
“Ordered the Swirly folding metal garden bench as a birthday present for myself. Got a 10% discount for signing up to Shabby's news letter. Price was good considering the material and design. Love the fact it folds flat and can be stored away for the winter. Great it's metal as hard-wearing and won't rot. After reading reviews I was a little worried, but the bench was delivered today exactly within their advertised time schedule. I did have to email the company, as I kept receiving emails saying 'last chance to complete your order' even though I'd completed the order and paid via PayPal. I was advised it was a glitch in the system, the order had gone through ok and payment had been made, I was advised my bench would be delivered on Friday (10/7) but on that day I received a message advising of delivery today (13/7) and that I would receive a text message the night before to advise of my delivery slot. I was apprehensive but sure enough last night I received my text giving me my 2 hour window. This morning I received another text telling me what number I was in the delivery for that day (15 of 18) and could track the delivery. The tracker worked and when they were on drop 12 they rang to advise they'd be with me in 30-60 minutes. Then a text was received when one drop away and then a phone call to say they were on their way. Great delivery and updates by Panther. Bench received, unwrapped and I love it. Thanks Shabby Store and delivery company Panther.”
Shabby. 4 star review on 13th July 2020 Shabby. 4 star review on 13th July 2020 Shabby. 4 star review on 13th July 2020
Helpful Report
Posted 3 years ago
5
Josie Nuttall
Josie Nuttall
Verified Reviewer
“Fast delivery and beautiful item, definitely happy to recommend x”
Shabby. 5 star review on 12th July 2020
Helpful Report
Posted 3 years ago
5
Mrs Dickinson
Mrs Dickinson
Unverified Reviewer
“I absolutely love all of Shabby’s products. The customer service is fab too. Love love love 💕”
Shabby. 5 star review on 10th July 2020 Shabby. 5 star review on 10th July 2020
Helpful Report
Posted 3 years ago
Shabby. is rated 3.9 based on 1,163 reviews
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