Miltons Diamonds Reviews

Name: Miltons Diamonds
Address: 74-76 County Road, Walton, Liverpool, Liverpool
Rating: 4.91

4.9 Rating 189 Reviews

98 %

of reviewers recommend Miltons Diamonds

Company Reviews

Metrics

Info

4.9

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01515257812

Email:

info@miltonsdiamonds.com

Location:

74-76 County Road,
Walton,
Liverpool
Liverpool
L43QN

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Miltons Diamonds 5 star review on 30th May 2025

Julie Margaret Rose Clark

Miltons Diamonds 5 star review on 29th July 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ring was exactly as described, beautifully presented however the delivery was shambolic. Using tracking data it wasn't dispatched on the day indicated that it would be when purchased, the tracking data stated the courier attended but wasn't given the parcel. When I phoned Milton's the day after to find out what was happening all they could tell me was it was packaged awaiting collection. The next day the courier contacted me via e-mail to say they had the parcel and to give me a delivery date, I reorganised everything to be available as indicated. Twelve hours later the courier sent me an SMS message changing the delivery date to the day that I had moved all my appointments to in order to accommodate their original e-mail message. Very inconvenient.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Peter! We’re glad to hear that you found the ring beautifully presented and as described. However, we sincerely apologise for the delivery issues you experienced. We strive to provide a seamless experience and your comments will help us improve our service. Thank you for your patience throughout this inconvenience. Warm wishes, Miltons Diamonds

Posted 1 month ago

“The item was not delivered for over a week. Partly due to the weather but mostly due to an incompetent courier. I received message after message from DPD saying they were coming and then they weren't coming. I feel that items of such value would be best sent by Royal Mail special delivery. I am unsure whether to keep the bracelet as the disappointment of not receiving when expected has dulled my enthusiasm for it”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience. We sincerely apologize for the delay in delivery and understand how frustrating it can be when a courier fails to meet expectations, especially for an item of value. We are constantly looking for ways to improve our delivery processes and your feedback is invaluable in that effort.

Posted 11 months ago

“The website and prices were very good, found what I was looking for with ease and plenty of information in the description, but as of today my item still hasn’t arrived, I placed my order on 01-01-25 and it’s was dispatched express delivery which was the 03-01-25 not express delivery really but ok, now as of today I still haven’t received my order, DPD are stating now my item hasn’t been scanned for over 24hrs and can’t be located, Milton’s have now recalled the item back and are refusing a refund until the order is received back to them, even though DPD state item cannot be found in warehouse or lost and found etc. So No Jewellery, No Refund and waited 2 week for nothing. Also been ignored now by customer service after I shown evidence from DPD, thought I was been reasonable waiting this long to contact them but unfortunately not.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to wait for your item, especially after opting for express delivery. We are currently investigating the issue with DPD to locate your item. In the meantime, we will expedite the process of issuing a refund. Thank you for your patience and understanding. We value your business and are committed to making this right.

Posted 11 months ago

Miltons Diamonds is rated 4.9 based on 189 reviews