Milner Off Road Reviews

Name: Milner Off Road
Address: Old Rd, Darley Dale, Matlock
Rating: 4.70

4.7 Rating 88 Reviews

92 %

of reviewers recommend Milner Off Road

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Phone:

01629 734411

Email:

MilnerMarketingemail@gmail.com

Location:

Old Rd, Darley Dale
Matlock
DE4 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order which was a L/H front brake caliper,when it arived it was the wrong size as my order stated 312mm to which I was sent a 276mm,on checking the caliper was the same size as the old one so I fitted the caliper to my old slider,I then phoned Milners to ask them to send a bigger slider and I will send the one they sent back to them, they told me they don't separate them to which I replied that I can not wait another 4 days without my car but they were not interested.”

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Posted 9 months ago

Hello David, Thanks for taking the time to leave this review. We always value feedback from customers whether it's positive or negative. Speaking with the team I understand that this issue has now been resolved for you. Apologises again for the disruption this has caused but hopefully this can now come to a satisfactory conclusion for you now. Thank you,

Posted 9 months ago

“I bought the alternator that was recommended. On first impressions it looked the same. I didn't realise till I tried to fit it that it was different. By this time I'd made a few marks on it and doubted if I'd get a refund. I made some slight changes to it to make it fit but it wasn't compatible. I emailed them to tell them. Still no reply after about 4/5 days, so I phoned them. The woman that answered the phone recognised my name, so must have received the email. I explained that she should remove it from the website so other people don't suffer the same problem. I asked if there was anything could be done with the one I got and she said she would get someone to get back in touch. This was weeks ago. Nobody has been back in touch and the website is still listing the same alternator being suitable for my model of car. Pretty poor.”

Helpful Report

Posted 1 year ago

Hi Billy, Thanks for taking the time to leave us this review - we always value feedback on our services positive or negative. Having had chance to look into this issue internally we can see that you are currently liaising with our technical team to resolve this issue for you. Hopefully, we can get this sorted for you as soon as possible. Thanks,

Posted 1 year ago

“القطعة ب61 والشحن 135 قيمة الشحن اغلى من قيمة القطعة *2”

Helpful Report

Posted 1 year ago

Hello Hamad, Thanks for taking the time to leave this review. We always value feedback positive or negative. Based on you being based overseas, some situations would make the delivery of items more expensive than the cost of the item itself. Whilst we can appreciate this must be frustrating unfortunately there is not a lot that can be done about this and I assume this would be the same case for whoever you would choose for parts unless there was a company more local to yourself able to import the parts. Sorry we can't be of more help here but these prices are dedicated by our delivery partners. Thank you,

Posted 1 year ago

“Cheap parts and expencive delivery. You get what you pay for.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave this review. We have looked into our order system and cannot find any record of you as a customer, would it be possible for you to email us at sales@milneroffroad.com with your order number so we can investigate this for you? Thanks,

Posted 1 year ago

“DATA BREACH. Since placing an order with MOR I have received numerous emails not related to my order, but from delivery companies of orders placed by other customers and invoices of those orders with customer details. Having notified MOR of these data breaches Im still receiving invoices of orders not placed by myself. Why has my email address been crossed referenced into so many accounts, that Im still receiving details of customers and orders I havent placed. This is a serious data breach that needs attention!”

Helpful Report

Posted 2 years ago

Hi Tony, thank you for taking the time to leave this review. We have reviewed our system and cannot find any record of you as a previous customer. We take data security and privacy very seriously, so would be keen to investigate if this is the case. Please could you email us at sales@milneroffroad.com to discuss further? Thank you,

Posted 2 years ago

“Didn’t realise that the delivery service had changed to A very poor customer service one which was unable to deliver my desperately needed parts (I have cameras watching driver unable to contact the delivery company and unable to fix my car out of pocket now searching for parts elsewhere!!!”

Helpful Report

Posted 2 years ago

Good Morning Victor, I am sorry you have had a bad experience when ordering. However, when you placed the order via our website there was an option of 3 delivery services to choose from and it appears you picked “Evri”. Our couriers remain the same we just have an additional service to choose from. We have tried our best to work with you and the courier to resolve this but you didn’t appear to leave any leave safe instructions with the couriers and your property seems to be of restricted access to the couriers.

Posted 2 years ago

Milner Off Road is rated 4.7 based on 88 reviews