“They took £400 out of account and allowed me to deposit even know I had a limit of £10 I have sent 8 emails in 9 days still had no response.
Disgusting service ! I’m still awaiting for a reply how can you just take my money, they don’t seem to take
There gaming limits seriously. The company does not seem like a serious company.”
“Do not waste your money at this casino 😒 they're fake it's one big con ! They don't pay out ! Hope they all rot in hell ! Disgusting people who run this con of site, they should be closed down. I'm tempted to travel to Cyprus 🤬🤬🤬”
“Cheaters!!! They do not want to withdraw the winnings. I've been waiting for 2 months. My documents were verified, I sent cards and address confirmation several times and they kept telling me that I sent a duplicate. Silence for some time, they do not reply to e-mails, etc. Thieves!!! Avoid mega casino like the plague!!!”
“Just stay away from this casino.
This is the most dishonest casino I have ever played at! I won NOK 18,500 but they demanded back NOK 13,000 because they thought I had used a bonus I have never used. In addition, I could have a sports bonus and a casino bonus but in the rules it says that it is not allowed, I was paid NOK 2,000 from sports but they took NOK 13,000 from the casino. withdrawals also take a very long time, they do this so that you can use your money. generally poor user support, you are also often kicked out in the middle of a game. Long way. STAY FAR AWAY FROM THIS CASINO.”
“Avoid this site, shocking. Happy to accept your money, but as soon as you want to withdrawal they ignore you, no replies to emails, live chat is an a joke. Have been waiting weeks for my money, all documents have been verified. I suggest using Resolver to complain, it is a free site that will log all your correspondence with mega casino. Please contact gambling commission if having same issue, so that this site can be investigated.”
“NEVER USE THIS SITE!
Biggest scam ever, you will win and never receive a penny, they will make you jump through loops asking you for ID and proof of address but you will never be able to withdraw your funds. I had £1,3090 and kissed it goodbye.”
“AVOID !!!!!!
Customer service is disgusting won’t pay out even thou Iv sent more proof than needed
Never believed certain sites go out their way to keep your funds”
“I’ve been waiting for my winnings for over a month now. Send all my documents over 10 times. Will never use this site again. I will be deleting the app once I get my money. Don’t use this anyone it’s a absolute joke”
“This company is disgraceful, I have been in touch with them from 02/05, as they refuse to pay out winnings. I have sent e-mails and Live Chat messages and they do not respond or acknowledge any correspondence. Avoid using this company”
“This company is a disgrace to online gambling sites, will not pay out winnings as they the ID could not be verified. Should ID not be verified before depositing money, due to Money Laundering. I have emailed them about twenty times and left messages on the live chat, that in itself a complete lie, as how can it be live chat when no one ever responds. disgrace, this site need fully shut down and a full investigatioin from the relevant bodies carried out.”
“Hi can someone help me? I’ve bet £1400 real money, have a pending withdrawal of £2040?????? I’ve provided my documents etc like they asked. Will withdrawel ever be processed ?”
“Looking at these reviews, I am in same position. Tried live chat and email, but no response.
I can't understand why the gaming commission don't do anything about all these problems.”
“I can not believe the way they deal with things at megacasino, so on the 17th of april 2022 i won £950 to be delight they paid me the money with in 2 days. No however on the 27th of April 2022 i won £1700 i made a withdrawal request for £1650. after verifying my account for the 10th time.. so today i had a email saying, withdrawal declined it has been reversed. They did not put the money back on my account they have manually made a withdrawal request for £100 to my card without my consent, so they ran off with the other £1550 i kept receipts, screenshots. I can't believe this. is there anything i can do about this. i have emailed and hope they fix it and i hope it is just a error. surely this literally has to be robbery and fraud?. Can someone please get back to me on here thank you.”
“Seems like an absolute scam, stopped me playing in middle of big bonus round to speak to chat, but nobody there. Think its money well lost! No reply on chat, no phone number for customer service, no answer to emails!”
“It's an absolute joke message them on a live chat 2days ago and emailed them 2 says ago about my withdrawal and no reply there an absolute terrible customer service would not recommend very bad customer service.”
