This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"From the start to the beginning they are unprofessional and incompetent.
For installation they arrived at door step and then realised that the person who was supposed to do the gas and plumbing ( arranged by the Mayfair) didn't turn up and the person coordinating the work didn't have a clue.
They have charged us over £300 than their original quote without giving any details and when asked for the detailed invoice, they didn't even respond to our repeated emails. Once they get the money they don't care and not interested in replying to your queries or emails.
Just interested in taking the money from you even before the work is completed.
Very unprofessional and incompetent office/management team. Installation leader Neil was meticulous and professional."
"Selecting Mayfair Granite was, unfortunately, one of our biggest mistakes during our property renovations. It started with cancelling the templating appointment, continued with their stone mason then cutting the box to bits for our sink, to then later tell us we couldn’t use the sink as the granite wouldn’t support it (no mention of any maximum sink sizes prior to this)
Because their stone mason cut big holes in the box to remove the label containing the model, we could no longer return the £400 sink and had to spend more money on another. Upon speaking to Mayfair, the response was basically, tough, he was just doing his job and it’s your problem you’re £400 out of pocket, we don’t do compensation. Many phone calls, speaking to managers and discussing legal action, we just got fobbed off and they skirked their responsibility for the problem, leaving us £400 out of pocket.
Due to us being nearly done with our kitchen, we continued with the fitting. The fitting went okay but it’s still a poor finish with sizes not being correct. Two weeks after fitting we have to call again to complain the granite is staining with anything we put on the worktop, even water marks were turning into permanent stains. The answer from Mayfair? Use tea towels or cover the granite, it’s your problem not ours.
6 weeks of repeated phone calls, they finally send someone who concludes the sealant has been put on too thick, causing the stains.
Awful company and dreadful customer service. Avoid!"
"Very happy with Mayfair in particular with the installation team."
"Two fitters came and did an excellent job fitting our new Granite Worktops. They offered advice on how to overcome sloping window cill. Looks great now.
Thank you for your help"
"Excellent Service, First Call. Nothing too much trouble would gladly recommend to anybody"
"Very happy great service, professional and knowledgeable fitters"
"Team was excellent throughout the templating and fitting process.
Polite and good attention to detail.
Worked quickly, efficiently and did not leave until I was satisfied"
"The team arrived promptly and did the work with work with a minimum of fuss. A very nice job"
"Very happy with all the hard work, customer service and quality.
Thank you for marking our house look like a home =)
From the Hassan family"
"They lied and when I brought them up on their lie told me a I was wrong and i should be happy with what i got..."
"From initial phone call to the fitting of the worktops, everyone from Mayfair Granite was helpful, friendly and professional. Everything went smoothly, The installation where efficient, with attention to detail. So pleased with the results. Would definitely recommend."
"The team arrived promptly and did the work with a minimum of fuss. A very nice job."
"I am very happy with all the hard work. Great customer service and quality. Thank you for making our house look like a home :)"
"Two fitters came and did an excellent job fitting our new granite worktops. They offered advice on how to overcome sloping window cill. Looks great now. Thank you for your help."
"Very happy with the service I revived from online quotation, templating and fitting"
"Very clean and efficient job, good team, highly recommended"
"Very professional and well installed with great customer service"
"Very professional and well installed with great customer services"