Mark2 Reviews

Name: Mark2
Address: 1 Hunting Gate, East Portway Business Park, Andover, 1 Hunting Gate, East Portway Business Park, Andover, Hampshire
Rating: 4.86

4.9 Rating 51 Reviews

98 %

of reviewers recommend Mark2

Visit Website

Phone:

01264316100

Email:

info@mark2.co.uk

Location:

1 Hunting Gate, East Portway Business Park, Andover,
1 Hunting Gate, East Portway Business Park, Andover
Hampshire
SP10 3SJ

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Anonymous

Anonymous // 01/01/2019

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“I have finally had a chance to road test my new X Cross and I’m absolutely over the moon with the bike. The handlebars and riding position make it a joy to ride and it’s so comfortable. I really like the look of the bike and appreciate that it doesn’t look like a typical electric bike, not heavy or over engineered. It’s light enough to use as an ordinary road bike, so I can still maintain my fitness level, gut it’s really great when the going gets tough,. It has enabled me to be more adventurous and extends my range. I am 75 years old, and it’s given me a new lease of life.”

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“We bought two X-Cross ebikes from Mark2 for use with our motorhome. Really pleased with them, they are comfortable and easy to ride with an excellent range. They are also happy on and off tarmac and we have had lots of positive comments on their look and some did not realise they were ebikes as the battery is partially in the down tube. We had excellent service from infomation through to delivery.”

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“Cycling for pleasure or longer distances, the Mark 2 is a real pleasure, not only can I enjoy the UK & European hills with my mad cyclist husband but annoy him as I glide past. We have tested it well for its 60mile range, even up and down the Horseshoe Pass, Wales, or the Shropshire hills e.g. the Burway at Church Stretton - a serious gradient! I had Road tested a dozen bikes before settling for the Mark 2, I've made a great choice and would highly recommend it. Two of our Motorhome buddies were so impressed they both bought one too!”

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“There were absolutely no problems with the process of buying our bikes. Phone calls and emails were answered promptly and the bikes were delivered within days. The bikes are absolutely fantastic. The quality is excellent and aftersales service is superb. We cannot recommend Mark 2 enough.”

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“We had a test ride at the Peterborough Motorhome Show on both versions of the E;Bikes on the Mark 2 stand. As the road bike sits a bit higher my wife was more comfortable on the scrambler version so we opted for 2 scramblers which we have had long enough to form a proper opinion of now. Delivery was quick and efficient and assembly minimal and once the batteries were charged we were off. The bikes ride really well and the power assistance comes in in a nice controlled manner so you get going easily, but the true beauty of these bikes shows on the hills. My wife would usually get off and walk her old bike up hills but not anymore, the help you get is like someone pushing you up the hill but you still get the exercise as you have to pedal. Off road at Rutland Water cycle track we could get a feel for handling on rougher surfaces and the big tyres grip well in all we went through. Controls all fall to hand easily and gears and brakes are great as are the bearings going downhill . To sum up the bikes look good (not weird like some e-bikes look) and ride well and the power you get makes cycling fun again. Take a test ride because if you have ever considered an e-bike you need to consider the Mark 2 e-bikes.”

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“Bought an X Cross, excellent cycle for all my needs. Exceptionally well made and the quality and finish are well up to high standard. Did have a little issue due to faulty component (not a Mark 2 problem)which was sorted speedily. I can highly recommend MARK 2”

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“Very pleased with our two Mark2 bikes. Ed is extremely helpful and we would definately recommend the bikes. Looking forward to riding them on many adventures over the years😊”

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Thank you very much! Happy cycling :)

“After using the X-Cross 520 for almost two months now, I can say that I am pleased with the bike. In terms of the delivery, the contact and service from Phil was great. The bike did arrive with a couple of wires detached from the rear light which was unfortunate as I had to call the team for a solution. It did involve having to order an appropriate spanner to remove the bolts from the plastic covering on the light and fix the wiring, but it worked fine after I did that. The person I spoke to over the phone was nice and friendly, but I would say for him to be a bit more mindful during future calls as it was a bit condescending to say that I should ask my husband to fix it with his tools. The bike has been a joy to ride. However, there was a previous issue with the kickstand where when it was retracted, it would connect with the crankarm on each pedal rotation. This made an annoying and constant clunking sound on every trip, and it had unfortunately caused a lot of superficial damage on both the kickstand and crankarm. I took the bike to my local bike shop, where I also have my services done and they couldn't find a solution. Upon corresponding with Mark 2, it was agreed to have someone come and have a look at the bike as there was also an issue with the battery. Since it was delivered, my partner, the staff at the local bike shop and I hadn't been able to remove the battery from the bike, despite following the correct instructions. Despite being able to charge it whilst it was connected to the bike, it wasn't ideal for security purposes when leaving it in bike sheds, etc. Upon inspection, the issue with the crankarm was resolved by a case of needing to knock it in further, beyond the point it automatically stops when normally retracted. I would say that this wasn't an obvious solution, despite being insinuated as such as surely it should close the full way anyway? Nonetheless, the kickstand was replaced which I appreciated, and I was grateful for the time and effort taken to have the bike looked at. The battery was certainly budged in tight and the bike had to be hand-hammered a couple of times before it became loose. After being lubricated, removing the battery was fine after that. Since then, using the bike has been brilliant and great for commuting to work. I have appreciated the additional assistance from the team in resolving the prior issues, hence my rating.”

Helpful Report

Thank you for your positive review. We are sorry there were a couple of initial glitches and appreciate you letting us know about them. Thankfully we were able to resolve them easily. Also worth noting is that we now have a trusted workshop in Bristol. If you are looking for a recommended bike shop to carry out any servicing and repairs in the future we can recommend Atmosphere Electric Bikes who and have experience with our bikes.

“What can I say! Rack is fine and works well. Thanks”

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“A nice very helpful gentleman/salesman have ordered and paid for ebike, expecting delivery next week. Very much looking forward to getting the bike, so a little bit early for me to review. 👍”

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“Looks ok but haven’t ridden it because of the recent weather conditions”

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I trust you will be able to provide us with feedback once the weather allows.

Mark2 is rated 4.9 based on 51 reviews