The Little Hay Co Reviews

Name: The Little Hay Co
Address: Worton Grounds Farm Office, Deddington, Banbury, Oxfordshire
Rating: 4.86

4.9 Rating 629 Reviews

97 %

of reviewers recommend The Little Hay Co

Visit Website

Phone:

07512725351

Email:

ch@littlehayco.com

Location:

Worton Grounds Farm Office,
Deddington,
Banbury
Oxfordshire
OX15 0PH

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The Little Hay Co 5 star review on 2nd May 2024

Jessika Osborne

The Little Hay Co 5 star review on 30th April 2024

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The Little Hay Co 5 star review on 22nd April 2024

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The Little Hay Co 5 star review on 11th April 2024

Dagmara Thornton

The Little Hay Co 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Canadian Timothy hay was excellent but the other soft silky hay wasn’t great it was all brown an crunchy , my piggies won’t eat that at all”

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Posted 2 weeks ago

“I will be cancelling my subscription. I feel the hay is not as good quality as I had received from another company. The hay was quite brown and dry. The floral forage mix was lovely though and my rabbits really enjoyed that.”

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Posted 3 weeks ago

Hi Zoe, Sorry to hear you are not impressed with the hay you have received in this order. Is there anything we can do to put this right for your buns? We'd hate to leave on bad terms. please can you email info@littlehayco.com with your information and we will try our best to get this rectified for you Kind regards Charlie

Posted 3 weeks ago

“I have received this hay. Upon opening the box, the hay is very damp, ordered from here before and not had a problem, but disappointed with this last box 😕.”

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Posted 1 month ago

Hi Donna, I'm sorry to hear your hay has reached you like this. I am wondering if the courier may have left the box somewhere unsuitable during transit to you as the hay we have here is certainly quite dry! If you're able to drop us an email to info@littlehayco.com we will be able to help get this resolved for you Kind regards Charlie

Posted 1 month ago

“I placed my second order of hay and some flaked peas. Order came very quickly, upon receiving my order the peas were missing so I emailed to inform them. No response so far to acknowledge this.”

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Posted 2 months ago

“Good quality hay and treats. Only minor niggle is that the Cotswold sweet hay isn’t as green and fragrant as usual”

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Posted 5 months ago

“The Timothy hay was not of the standard we are used too, many of the buns in our rescue were not too keen on it. It was more like straw/old hay that fresh green. Sorry.”

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Posted 7 months ago

Hey Little Furries Rabbit Rescue. We are sorry to hear you are not happy with our Timothy Hay. This is not the feedback we are used to, we supply lots of rescues across the country as well as buns and pigs in their forever homes. Our Timothy hay is UK grown and barn dried, if you are used to buying canadian or American hay you may find there is a colour difference but we are not blessed with the same weather. I would be happy to send you out some more timothy to see if you just got a bad batch, please contact info@littlehayco.com if you wish to do this. Kind regards Maisie

Posted 7 months ago

“Alfalfa pellets not uniform in size”

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Posted 9 months ago

Hi Michael, we are open all feedback good or bad, as a small business it helps us develop and get things right more often. Unfortunately as the pellets are a dry product and are made from 100% alfalfa and no binders, this can make them more fragile and prone to breakage, especially when in transit, so I'm not sure how we can prevent this from happening going forward but we will certainly have a think for a resolution. Please do get in touch with us at info@littlehayco.com if your pets aren't enjoying eating the pellets in their wonky state.

Posted 9 months ago

“Your order service and delivery was amazing but sadly I am not impressed with the quality of hay”

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Posted 1 year ago

Hi Doreen Thank you for your review. We have responded to your review of the hay and look forward to hearing from you so we can rectify the situation. Kind regards Maisie

Posted 1 year ago

“Unsure how I feel about this hay. The hay we usually buy is 99%+ lovely and green, but I chose this company as needed hay fast. I feel like the hay has an awful lot of brown. Im sorry to say I wouldn’t buy again. My chinchillas seem to be doing their usual and wasting a good bit of it so can’t tell if they like it or not, but I’m afraid I will be going back to my normal company once the huge box is done. It also advertised a next day delivery but this wasn’t an option at check out and took longer than I’d hoped it was going to, which defeated the purpose of buying from here.”

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Posted 1 year ago

Hi Carole Thank you for your review and we are sorry to hear you are not entirely satisfied with your order. We hand pack the hay boxes Monday to Friday and do our best to ensure boxes are full of green, full length hay for our customers to enjoy. I am sorry to hear you have had a lot of dead strands in your order, this definitely isn't the standard we like to keep. If you had contacted us earlier we would have of course arranged for a replacement box of hay to be sent out to you to rectify the situation. If you still wish to look at this possibility please drop us an email on info@littlehayco.com. In regards to the next day delivery service, we offer a next day delivery service for orders placed before 1pm Monday to Friday. We don't have the team packing orders over a weekend. We have checked out the delivery in question and DPD, our courier let us down and didn't send two vans for our monday orders so apologies for that delay! We would love a second chance to convince you that Little Hay Co has a hay type for your Chinchillas so please drop us an email when you get a chance. :) Kind Regards Little Hay Co.

Posted 1 year ago

“Prices went up just after I placed first order (December 2022) shame as I would have gladly made this my new regular had they stayed the same”

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Posted 1 year ago

Sorry to hear you are unhappy with the price increases. Unfortunately like many businesses we are experiencing increased costs for packaging and processes which has had an affect on our unit prices for our Eco boxes. When we completed our price review in December, we also reviewed our bale pricing and put a significant price reduction on our baled products. This is exactly the same hay as the boxes, but it has been compressed, dust extracted and baled. When we made these decisions we announced the expected price changes on our Website and social media platforms as well as sending an email update to our subscribers. We definitely didn't make these decisions lightly and tried to ensure everyone was notified prior to the changes. We currently have a few offers on which allow you to get a discount on your order for referrals as well as being able to get discount codes from our reps on instagram. Hopefully some of these options allow you to place your next order. :)

Posted 1 year ago

“Quick delivery but the hay quality is not as good as my current supplier. Smelt musty and was very brown in appearance, whereas my current hay still smells fresh 4 weeks after opening the box and looks healthier in appearance. My guinea pigs also appear to prefer their current hay supplier, they pulled 'the little hay co' into their litter trays and proceeded to use it as a toilet. Thumbs down from my Quad of boars.”

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Posted 1 year ago

The Little Hay Co is rated 4.9 based on 629 reviews