Lighting Design Online Reviews

Name: Lighting Design Online
Address: Unit 316 Moat House Business Centre, 54 Bloomfield Avenue, Belfast, Antrim
Rating: 4.88

4.9 Rating 43 Reviews

98 %

of reviewers recommend Lighting Design Online

Company Reviews

Info

About Lighting Design Online:

A family owned business with over 40 years experience in the decorative lighting industry. All our team members take pride in providing a high-quality service with a personal touch. Lighting Design Online is deeply committed to every client we take on and want them to feel a part of our team as we work alongside them. On our online catalogue you'll find thousands of the finest lights available from Europe and the rest of the world.

Our experts travel to the major lighting expositions and are constantly searching for new and innovative products. We also work with artisans and factories across Europe, the Middle East and Asia.

Sourcing
Are you looking for that special light you've seen in a photo, but don't know where to buy it?

Design Help & Solutions
Need advice on your lighting?
We are more than happy to provide advice on your lighting projects.

Value Engineering
Have you a product specified but need to find an alternative to bring the project in on budget?
We have a wealth of knowledge and experience, allowing us to evaluate a project's requirements and advise on potential cost savings

Bespoke Manufacturing
Our factories produce lights to highest quality finish, performance and aesthetics and we can certify products to UL and CE standards.

Visit Website

Phone:

+44 (0) 203 397 52 59

Email:

support@lightingdesignonline.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a dining room pendant, and were advised delivery would take place within 2-3 weeks of purchase. At the 3-week point I checked in and was given reassurance that the lamp would arrive within days. Days went by... I checked in again and was told that the new estimate was 7 weeks from purchase. No explanation was given, and frankly at this point I have no confidence that the 7-week estimate is true either. It seems a shame that the onus is on the customer to follow up, and that delivery promises are continually broken.”

Helpful Report

Posted 1 year ago

Please accept our apologies for the inconvenience this delay has caused you. We completely understand your frustration, and want to assure you that we take this matter seriously. Unfortunately, we encountered an unforeseen delay from our supplier which impacted the expected arrival time of your order and was beyond our immediate control. We rely on our suppliers to meet their commitments promptly, and we sincerely apologise that this was not the case in your situation. As a valued customer, your satisfaction is incredibly important to us, and we regret that we fell short of your expectations this time. We hope to have the chance to serve you better in the future.

Posted 1 year ago

Lighting Design Online is rated 4.9 based on 43 reviews