Laura Bond have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Bought 2 beautiful Gold earings....both are beautiful. Price was excellent and website so easy to use. Delivery was quick. Would most definitely be using Laura Bond again...
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- MRS M M
“
Such beautiful pieces of jewellery! Amazing quality for a good price
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- Anonymous
“
I popped in to celebrate my 30th birthday and to get my last piercing of my 20s, and was completely blown away by how incredible my experience was.
I was actually recommended by another piercing place - and will definitely be passing that recommendation on! The shop is soo cute and girly, and the pieces of jewlery are ART. The whole team was such a vibe, the first gal I spoke to had the most soothing voice (seriously do an AMSR channel pls) and my piercer Amber has like magic hands? I barely felt any of the 3 piercings and they've all healed up SOO well. After the piercing I could've honestly cried when they handed me a wee birthday card and a gift, so thoughtful!
I think for the experience, the staff and the gorgeous jewlery it is well worth the price and I am already planning coming back until my ear stacks are complete! Amber queen, see you soon!
”
- Emma B
“
Love my new earring, very easy to fit and looks lovely.
Easy website and fast delivery, what’s not to like ;)
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- Helen V
“
Brilliant quality helix earring, came in beautiful packaging and fast delivery. Would use again and would recommend to friends and family.
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- Anonymous
“
Bought 2 beautiful Gold earings....both are beautiful. Price was excellent and website so easy to use. Delivery was quick. Would most definitely be using Laura Bond again...
”
- MRS M M
“
great earrings but when I tried them on they didn’t fit my high lobe piercing. Sad as I spent a lot on them, not realising they wouldn’t fit a generic ear piercing.
lovely product but read the no returns unlike I did.
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- Laura J
“
Customer support responded quickly, and I was able to return the item and receive a refund, which I appreciated, hence the 2-stars not 1.
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- Catarina F
“
Just purchased yet another earring from Laura Bond and I'm just delighted with my purchase. The details on the earring and flat back fitting are brilliant. Also had piercings by them, and their customer service is exemplary.
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- Sue R
“
Laura Bond always delivers a great service but there aftercare is amazing! I have the confidence to pop back and ask questions, or just get someone to check my piercing and they are always more than happy to help.
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- Lucinda H
“
Great experience at Laura Bond. Taken 30 years to finally be brave and actually get my nose pierced. The experience was excellent. High level of customer service. I felt really valued and listened to. Everything was clearly explained and time allowed to select jewellery and understand the process. My piercer, Amber, was highly professional, informative and good to talk to. I would very much recommend Laura Bond.
”
- Anonymous