Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.63

4.6 Rating 569 Reviews

91 %

of reviewers recommend Kingfisher Direct

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Kingfisher Direct 5 star review on 26th September 2025

Adam

Kingfisher Direct 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

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“Easy website, good price fast service”

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Posted 3 years ago

Hi Bridget, thank you for your order and for your feedback. We know shopping online can be a hassle sometimes, so we try to make shopping with us as easy as possible! We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent service with prompt delivery”

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Posted 3 years ago

Hi Bryanne, thank you for your order and for your feedback. We aim for excellent service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent product, speedy despatch and excellent service from the delivery drivers.”

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Posted 3 years ago

Hi Neil, thank you for your order and for your feedback. We always aim for great products and great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent, fast service”

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Posted 3 years ago

Hi Roy, thank you for your order and for your feedback. We always aim for excellent service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“Spot on service”

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Posted 3 years ago

Hi Ivor, thank you for your order and for your feedback. We're glad to hear your thoughts on our service and look forward to hearing from you again soon.

Posted 3 years ago

“Lid of box arrived damaged on Monday I instantly emailed with message and included a photo and mobile number It’s now Wednesday pm and I’ve heard nothing from Kingfisher.”

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Posted 3 years ago

Hi David, thank you for your order and for your feedback. Unfortunately, we're not able to find your email our end. Would you be able to resend the images to sales@kingfisherdirect.co.uk? Once we have received the images, we can then send a replacement out for you as soon as possible. However, please accept our apologies for the condition that your product has arrived in. We look forward to resolving this for you as quickly as possible.

Posted 3 years ago

“My order was damaged slightly during delivery. Kingfisher staff were so helpful. They organised a replacement to be delivered and was sent from them the next day.”

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Posted 3 years ago

Hi Elizabeth, thank you for your order and for your feedback. We always try to be as helpful as possible, so we're glad to hear that we were able to help so efficiently. We look forward to hearing from you again soon.

Posted 3 years ago

“The product was good quality at a reasonable price”

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Posted 3 years ago

Hi Sean, thank you for your order and for your feedback. We aim for great value and great quality, so we're thrilled to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“Solely due to ordering on 13/01/2023 with delivery 2-3 working days. 13th was a Friday so thought maybe delivery could be wed/thur but it is now 21/01/2023 Sat. DHL tracking says it was due on 18th but got delayed. Still waiting with no clue as to when delivery actually is. Can’t speak about product for obvious reasons”

Helpful Report

Posted 3 years ago

Hi Elizabeth, thank you for your order and for your feedback. Please accept the apologies for the delay in receiving your order. Our sales manager has spoken to DHL and passed on our grievances. He has also been informed that your consignment is out for delivery today. We look forward to hearing your thoughts on your product and apologise once again for any issues that this may have caused.

Posted 3 years ago

“Will use Kingfisher again but won't rely on delivery of 3 working day's, thankfully it wasn't too urgent because it took a week.”

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Posted 3 years ago

Hi Ben, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. I can see that was caused due to the strain on our warehouse and our hauliers during the Christmas period. However, rest assured that our delivery service has returned to normal now that demand is winding down. We're glad to hear that we are still worthy of four stars and your continued custom despite this delay. We look forward to hearing from you again soon!

Posted 3 years ago

“Great service would recommend”

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Posted 3 years ago

Hi Carl, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your feedback. We look forward to hearing from you again soon.

Posted 3 years ago

“Good job done by conscientious Driver, went to the trouble of phoning to check address.”

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Posted 3 years ago

Hi Malcolm, thank you for your order and for your feedback. We're glad to hear your thoughts on your delivery, as we try to make ordering with us as efficient as possible all the way through. So it is great to hear our couriers were able to maintain this level of service as well! We look forward to hearing from you again soon.

Posted 3 years ago

“I haven't received the grit bin yet and it has been 7 working days. Once I get the bin I will update the review.”

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Posted 3 years ago

Hi Matt, thank you for your order and for your feedback. Please accept our apologies for the early review request. It looks like our system was confused as your order was dispatched in two parts. Your grit bin should be delivered today. Please call our sales team and ask to speak with our sales manager, Eric – if there is anything we can do to make up for the delay. We look forward to hearing from you again soon, and look forward to hearing your thoughts once you have received your order in full.

Posted 3 years ago

“Goods arrived on time, well packaged..no hesitation in using again”

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Posted 3 years ago

Hi Robb, thank you for your order and for your feedback. We know sometimes couriers can be a bit heavy-handed, so we like to take extra care when dispatching our products. We look forward to hearing from you again soon.

Posted 3 years ago

“Prompt delivery, excellent product”

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Posted 3 years ago

Hi Ramin, thank you for your order and for your feedback. We always aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“Price was definitely the best and was delivered within 3 days of purchase. After making payment, sent an enquiry regarding delivery and got a response first thing in the morning. Will definitely be recommending and ordering again!”

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Posted 3 years ago

Hi Towela, thank you for your feedback and for your order. We always aim for great value and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon!

Posted 3 years ago

“Very pleased with delivery.. and product very reasonable for price..”

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Posted 3 years ago

Hi Jason, thank you for your order and for your feedback. We aim for great service and great value, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 3 years ago

“I was delighted with my bin - it was exactly what I needed”

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Posted 3 years ago

Hi Helen, thank you for your order and for your feedback. We are thrilled to hear that this bin was exactly what you needed. We look forward to hearing from you again soon.

Posted 3 years ago

“ordered products online, great products, very good price, item arrived within 3 days. Overall experience outstanding, I would highly recommend to anyone.”

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Posted 3 years ago

Hi Timothy, thank you for your order and for your feedback. We always aim for great value and great service, so it is brilliant to hear your thoughts! We look forward to hearing from you again soon.

Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

Hi Ethel, thank you for your order and for your feedback. We're thrilled to hear your thoughts and look forward to hearing from you again soon.

Posted 3 years ago

Kingfisher Direct is rated 4.6 based on 569 reviews