“Can’t believe this site has got reviews with 5 Stars ~ just don’t believe it . Awful company / Customer Service is dreadful. They are difficult when you change to new providers . My parents ( elderly and shielding ) were left with no service( broadband or phone at the beginning of lockdown in March ) . We have switched them to a far better company , where the Customer Service is outstanding , I just wanted to warn potential customers thinking of signing with Kinex , or any associated company , to avoid at all costs .”
“Can’t believe I’m looking at a lot of 5 Star reviews on this site. I just don’t believe anyone would put more than one star ( just a shame you can’t put Zero stars) . From personal experience my parents suffered dreadful service from this company, and were left with no broadband/ phone at the beginning of lockdown in March . Although issues are hopefully resolved ( we signed to a different supplier, once contract had ended) , Kinex still charged two months charges , and made it difficult for change over to take place ~ we were constantly on phone trying to chase them up ~ no return phone calls even though these were promised. I urge anyone who wants to sign con with this company PLEASE DO NOT . You may initially be happy with the service , but within a very short time you will regret it ~ poor Customer Service & service ~ do yourselves a favour ~AVOID AT ALL COSTS”
“run by a bunch of idiots
over charging is par for the coarse
will not correct wrong invoices after dozens of phone calls
unwilling to let us speak to a manager to get the problem fixed
constant harassment from kinex for payment of money that is not due by several phone calls a day
staff member (scott) reduced my wife to tears
the worst company I have dealt with
they don't deserve one star
they have not one ounce of common decency”
“They take weeks to reply to any emails, on hold for 40 minutes most the time. Rubbish account management system. Internet drops out more often then I'd expect. Stick with one of the bigger companies.”
“3 months now and issue not sorted…
3 months now and the issue has still not been sorted, keep sending us bills that we refuse to pay, no landline for over a week, cost us a fortune in loss of bookings, spent hours trying to call Kinex but no one answers, very seldom reply to emails and when they do they suggest you call them, their call back option never works, at all costs avoid this company, all very helpful when you join but give it twelve months and you will regret it!!! We have today contacted Ofgem.”
“the Company's Sales man who promised the World Couldn't Deliver on any promises as they Team in Kinex disputed the refund of the BT leaving charges for so long that we decide to give up and make sure to never agree anything with them again we are finally leaving as the 3 year contract has ended its quite a happy day now.
Customer serves teams were lovely people who had no power to solve any problems.”
“Left Kinex on 17th Aug 2020 and went to BT, I paid Aug and September bill but still getting billed, had four different phone calls assuring me they will sort it out but still getting emails saying I haven't paid for Oct Nov, how many more calls before you realise I left in Aug. Worst company I have ever dealt with.”
