John Frederick Ltd Reviews

Name: John Frederick Ltd
Rating: 4.83

4.8 Rating 36 Reviews

94 %

of reviewers recommend John Frederick Ltd

Company Reviews

Metrics

4.8

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use them l waited 5 weeks for the job to be done and 7 minutes before they were due to arrive they called with some sick note excuse was told they would call back within 1 x hour with a reschedule 27 hours later my husband called them for an update and was rudely told use someone else if you like absolutely NO sorry they shouldn’t run a business don’t waste your money mr and Mrs Lyons”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for your appointment, only for it to be cancelled at short notice. We always aim to provide a reliable and professional service, and we apologise that on this occasion we fell short of the standard we set for ourselves. We appreciate that communication is extremely important, especially when appointments need to be changed, and we’re sorry that you felt let down by the way this was handled. We would welcome the opportunity to discuss this further and understand what happened so we can address your concerns. Please contact our team directly so we can look into this for you. Kind Regards John Frederick Ltd

Posted 2 weeks ago

John Frederick Ltd is rated 4.8 based on 36 reviews