iMix Concrete Reviews

4.8 Rating 68 Reviews
94 %
of reviewers recommend iMix Concrete
4.8
Based on 68 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Telephone
Queries Resolved In
Under An Hour
Read iMix Concrete Reviews
Visit Website

Phone:

0808 196 7812

Email:

sales@imixconcrete.co.uk

Location:

31 Kerry Avenue, Aveley, South Ockendon
RM15 4YE

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A quick update on my previous review here. IMix Concrete Team called me after my last update and claimed that they used a third party/concrete pump company to fulfill this order and they totally failed on this occasion, but refused to take a responsibility for the underperforming. Therefore, IMix Concrete confirmed that as a goodwill gesture they will reimburse me for this with a certain amount. They have asked for my bank account details and confirmed that a payment will be sent over soon, and that they will notify me once done. Two days after, I have received nothing and still awaiting the payment and response! I’ll update here as soon as I got anything from them.
Helpful Report
Posted 6 months ago
Imix Concrete Team, you have replied to my review and asked me to contact you and explain further as to how you can make things better for me and customers in general, which i did, and then you promised to come back to me with a solution of the matter. Unfortunately, I haven’t heard anything from you yet, you are continuously ignoring my emails! So am i going to hear anything from you at all, or as soon as you get the money, you don’t really care for your customers!
Helpful Report
Posted 6 months ago
Their team didn’t seem to be experienced in what they do and they have caused a damage to my new installed fence while they were delivering the task. Also the concrete mix delivered was too watered, even when this was noted on a couple of occasions to their team nothing changed and they were blaming each other for miscommunication. The result was very poor quality/strength concrete (which will most likely get many cracks once curing), and not what was originally ordered and paid for - C30 grade concrete. I had to mix on site an extra concrete to try and get it mix with theirs and get better consistency. I was so disappointed of the service provided by this company and have refused to sign on the end, although the lorry driver said he will sign instead of myself, what an unprofessional service! Thereafter, i have made a complaint via email and have no reply yet! Imix you are very helpful until you get the money of the customer, but after that no even a word from you, shame on you!!!
Helpful Report
Posted 6 months ago
Thank you for your detailed feedback, Hristian. We apologise for the level of service you received. We take matters like these very seriously and are sorry that on this occasion we failed to meet your expectations. We would greatly appreciate it if you could explain further as to how we can make things better for you. We value your time and we thank you for bringing this to our attention. If you wish to get back in touch, please email with sales@imixconcrete.co.uk and your order number. Thank you, the iMix Concrete Team.
Posted 6 months ago
Ordered concrete for a job in bishop stortford and was not informed of any waiting charges at the time of the order , card was charged with additional fees for waiting time after the job was complete . Was disappointed as the point of contact for the site was not notified either .when I called the office to challenge the charge the lady on the phone was quite rude and hung up the phone at the end .
Helpful Report
Posted 7 months ago
Thank you for your feedback, Shahilan. We are sorry for what happened - it is not the standard of customer service we strive to provide. We do notify customers of any waiting charges at the time of the order and ensure that the point of contact at the job site is notified. But in this case, there seems to have been an issue. If you wish to speak further about this, please email the office with sales@imixconcrete.co.uk, and your order number. Thank you, the iMix Concrete Team.
Posted 6 months ago
iMix Concrete is rated 4.8 based on 68 reviews