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Sebastiens Reviews

3.9 Rating 199 Reviews
71 %
of reviewers recommend Sebastiens
3.9
Based on 199 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

How quickly does Sebastiens resolve customer queries?
(2 weeks ago)
Greater than 61% of reviewers feedback is Sebastiens resolves customer queries within an hour.
(2 weeks ago)
82.69%
Industry Average
Swift delivery and strap as described as the picture. Top service as always!
- Andrew Perry
Great customer service, team helped me with an order that was taking far to long to arrive, they refunded me instead, they have very quick response times too which made me pleasantly surprised while being very apologetic.
- Sarah
Third time Sebastiens made a bespoke strap for one of my watches and once again, great quality, excellent product and spot on service.
- Lawrence H