Tomboswelltrees.com Reviews

Name: Tomboswelltrees.com
Address: 6 Claygate Road, London
Rating: 4.95

5.0 Rating 131 Reviews

52 %

of reviewers recommend Tomboswelltrees.com

Company Reviews

Metrics

Info

5.0

Based on 131 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Write Your review

Tell us how Tomboswelltrees.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a shame none of the key points this company focuses on is caring for wildlife and adhering to the law https://www.rspb.org.uk/birds-and-wildlife/advice/wildlife-and-the-law/wildlife-and-countryside-act/ Despite clearly notifying the team and owner of multiple species of bird nesting in a tree, they were determined to ‘check for empty nests’ so they could prune a tree. Thankfully my determination stopped the work. Tom, maybe you should be more cautious about offering tree cutting services in nesting season?”

Helpful Report

Hi there, Thank you for raising this complaint. I would like to start by saying that when you kindly pointed out the presence of nesting birds in your neighbours tree, we stopped our work and rescheduled this job for October following nesting season. We do need to substantiate any claims of nesting birds by carrying out a non-invasive and very cautious inspection of the nest to identify whether it is active and what the species of the occupant is to give us a better idea of when we can safely reschedule the work. This can either be done from ground level or by carefully climbing the tree. As a business we do take the Wildlife and Countryside Act very seriously and do not carry out any work to trees with suspected wildlife. As i am sure you can imagine, this is an ongoing challenge during nesting season which lasts approx. 7-8 months of the year. In order to be a commercially viable business, we do have to operate during nesting season, but approach our work during this period with extra caution. We currently have a long list of jobs which we have happily put on hold due to the presence of nesting birds of which your neighbours tree is included. We thank you for raising this issue but would like to assure you and our other loyal customers that we have never, and will never carry out work to trees with protected wildlife and will continue to practice safe tree work during nesting season without disturbing the wildlife enjoy so much. Many thanks, Robert Vowles Operations Director

Tomboswelltrees.com is rated 5.0 based on 131 reviews