“I ordered the personalised newspaper leather book for my Dads 70th. Unfortunately the book came printed upside down and had bubbles in the leather. I’ve emailed the company to deal with the issue and got a response after 3 tries to say that they cannot do anything before Christmas and if I wanted a refund it would be in credit on there website only. I responded asking for a quick replacement or a full refund three days ago to which I’ve received no response despite daily emails requesting a reply.
The product is not cheap and the quality doesn’t match the cost although I understand the bespoke nature driving the price, but the customer service is atrocious and nowhere near the level expected, I still have no idea how my issue will be dealt with or even any confidence it will be dealt with. Maybe they’ll add another year’s newspaper headline on and I could give it my Dad for his 71st!”
“I ordered and paid for an item in November fir a Christmas present. I have sent emails asking where my order is and am receiving nothing back. I have now requested a refund and again no response. They are a bad company to buy from. One star is too generous”
“Well so far over 3 weeks since order placed and still no sign. Trying to find out how to contact customer services difficult, not happy. Ordered in plenty of time for Christmas and at this moment in time not looking good as when check tracking it says still be processed. Extremely disappointed and probably won’t be using again.”
Hello Neil,
Thanks for sharing your review with us.
We are so sorry to hear that your delivery did not go as smoothly as it should have. It's truly disappointing for us to hear how frustrating it was.
While we do our best to ensure orders arrive in a timely manner, unexpected and unpredictable delays unfortunately can still happen. When they do we are always just an email away and more than happy to help.
Kindly reach out to us at info@historic-newspapers.com so that we can provide further support and resolve the issue immediately.
Best wishes,
The Historic Newspapers Team
“Very happy with Newspaper. I had order put through and realised I didn't have a box selected. It is disappointing that you can't go back and buy the box on its own even at an extra charge.”
“I am appalled at the service from this company and warn anyone buying from them. You're lucky if your order goes well, however, when it doesn't the customer service is atrocious. I ordered a book on 18th November delivery between 27th 29th November. It hasn't arrived and I've paid a lot of money. Numerous emails from me I received an email from Dawn on 1st December stating it could yake 48 hours. Still not received and more emails to Dawn and no reply. This company is terrible for their customer service and I will never buy from them again ever.”
“The item I ordered was supposed to arrive 27th - 29th November, its now December 3rd and no word of dispatch or renewed delivery date, this is a Xmas gift so would like some communication.”
“I ordered History of London on 19th November, today 2nd December it has still not arrived, As it is a Christmas present I am concerned to get it away in time. Very disappointed.”
“Thank you very happy and love the book it’s present for my brother and I’m very pleased with the whole look of the book it’s his 70th and he will love it . Great service from your company thank you again”
“I can’t wait to see my son’s reaction when he gets this present! And thanks to the Black Friday 25% discount I was able to go for the more up-market leather look. Beautifully presented book . Very pleased.”
“Wasn’t very impressed with the quality of the leather on the spine, it arrived with the top and bottom crushed and the leather itself is very thin. The contents are very good, but for £60 I was expecting higher grade of cover.”
