Review and raise up to £2.00
We were sold not one but two expensive new caravans within two years, both of which had serious faults. The first one had a hole that allowed water to soak the walls, a hole that was proven to be there when it left the factory. We were a bit naive then and allowed Highbridge to virtually get away with it and ordered a new one, leaving the caravan with them until it arrived. When it arrived in April 2017 we went to inspect and finalise the deal only to discover that our Coachman had already been sold! We paid the difference between the px allowance and the new caravan and took it away a couple of weeks later. Whilst away, and well within the 30 day Right to Reject faulty goods under the Consumer Rights Act, we found several faults that were not acceptable to us. Not least the potential for water ingress due to an external locker that showed daylight when closed. Suffice to say, once bitten etc. we decided to reject the caravan as unfit for purpose citing the above act. Lawrence Davis was having none of it, regardless of the law he flatly refused to refund our money saying he was only prepared to repair it! When we said we would be seeking legal advice he invited us to 'bring it on' as they had lawyers of their own! Cutting a long story short we foolishly left the caravan with him and accepted an interim payment whilst we sought legal advice - only for him to 'remember this differently'. You guessed it, they sold this one too, whilst we were (still are) in dispute. To date we haven't recieved the balance of the full value and they have made a second profit on it! Lawrence Davies sets himself above the law and seems to be getting away with it 'carte blance'. In our opinion Highbridge Caravans are great at taking your money but have the worst customer service with regards to genuine claims that we have ever encountered.