We had been a loyal customer both purchase and servicing for 8yrs. We needed to buy a new caravan for a different bed layout. We spoke to the sales team several times over 8 months but they were unable to get us the new caravan we wanted due to allocation & limited stock. So we ended up having to purchase the one we wanted further afield. Went to change our booked service date from old to the new caravan, only to be told sorry directive is "if you didn't buy from us we won't service it!" We have sent a letter of complaint and asked for a response! Needless to say 3 weeks on and nothing. Absolutely dreadful. We are in touch with Bailey as Highbridge is a registered Bailey Service & Warranty center Even the Service Staff were apologetic and emphatic about the policy decision that had been made.