A long list of failures to put right issues with a new caravan. All things that you can expect to go wrong but should be easily fixed by a competent workshop. Unfortunately the whole after sales service either cannot cope with their workload or lack experienced and competent technicians. Pre delivery inspection is very poor with faults including a shower tray without any sealant, broken lockers, loose wiring and damaged windows. Not all of the issues were fixed first time resulting in multiple visits. I also purchased a used camper van which was not fully pre delivery inspected and issues took weeks to address. Most recently the van needed warranty work which failed to be fixed first time. Only a strongly worded letter to their MD Phil Davis seemed to work. Although the fault has now eventually been fixed it seems from evidence provided by the workshop that the pre sale service may not have been carried out either properly or even at all. They are not the only caravan and Motorhome dealership in the area. I really cannot recommend them based on my after sales experience. It is worth noting that I had to write to their MD twice. On each occasion I was clear about the issues I had experienced and where failures had occurred. I was constructive in my comments and very restrained considering the litany of poor service and examples of poor quality control of workshop processes. On neither occasion have I had a formal response. I think this sums up the company. Customer Service is demonstrated from the top down in a family business so when the MD cannot be bothered to reply take it as a sure sign that this is not a company that cares about the quality of its ongoing support for existing customers.