Guardian Support Reviews

Name: Guardian Support
Address: Lyndon House, 62 Hagley Road,, Lyndon House, 62 Hagley Road,, Birmingham
Rating: 4.76

4.8 Rating 72 Reviews

94 %

of reviewers recommend Guardian Support

Company Reviews

Metrics

Info

4.8

Based on 72 reviews

Customer Service
Communication Channels	Telephone, Email

About Guardian Support:

Guardian Support are experts in all aspects of HR, Employment Law and Health and Safety Regulation.

We are a small but mighty HR, Employment Law and Health & Safety consultancy based in the heart of Birmingham with years of experience and a plethora of satisfied clients across the West Midlands and most of the UK.

Our professional consultants have an extensive list of qualifications and industry knowledge that will ensure your business is compliant and that your employees are happy, leaving you to focus on what matters most – running a successful business.

Visit Website

Phone:

0845 2626 260

Email:

enquiries@guardiansupport.co.uk

Location:

Lyndon House, 62 Hagley Road,,
Lyndon House, 62 Hagley Road,
Birmingham
B16 8PE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process”

Helpful Report

“This looked real to me when i started trading and investing with this crypto platform, i was able to do all transactions easy and fast and my investment yield a lot of profit, but after few months, i noticed i was unable to make any transaction on my account, i can't even withdraw my money and i reached out to their support multiple times but no response and no return calls, that was when i know i have fallen victim, i quickly reached out to a recovery firm Mrs. Charlotte and her team because i have seen lots of review about them recovering scammed money back and solving account issues, they helped me solve the account issue and helped me get all my money back.... i was lucky to work with her to help get all funds back You can reach her via Email: charlottescotte24"gmail ,com WhatsApp: +1---(504)---249----9337”

Helpful Report

“Beware of the 3 year recurring contract that they trap you into, they do not have a break clause and will bully into paying hefty sums”

Helpful Report

Thank you for your review and we are sorry that you are unhappy as you have been a customer for some 6 years and we are proud that you have contributed to our continuing high customer retention rate of 94%. Having looked at your specific circumstance it is noted that you wish to cancel your services part way through and existing 3-year contract, and we are sorry to hear this especially as you had rated our services as 10/10 stating you would highly recommend our services on your last client feedback proforma. As a business, we are very open and transparent with regards to our auto-renewal clauses and are very clear regarding cancellation notification, as these are specifically highlighted in the service agreement signed when commencing with our services. In addition, your account has been renewed in this manner on 2 occasions without concern. As you are aware we do offer one-year agreements, as well as multiple years and you, chose to undertake a 3-year agreement in order to receive the generous discounts that we offer for multiple year deals with us. Unfortunately, due to you missing the cancellation deadline last year your agreement was renewed as it had done on previous occasions, and you continued to receive support under these terms. Whilst we do have the right to hold you to the full term of the contract and costs associated with this, we have tried to work in a fair and open manner as we believe that we operate to a high ethical standard on such matters. I am sorry to hear that you refer to our offer as the “hefty” sums as the fair solution that we have offered only makes up 17% of your full contract value, therefore we believe we are being fair and reasonable in the circumstances. We note that you are currently liaising with our Operations Director with a view to resolving matters and we hope that you continue with that dialogue.

“No 'support' whatsoever. AVOID THIS COMPANY”

Helpful Report

Dear Linda Thank you so much for your comment, I am so sorry that you perceive your experience with Guardian Support to be a negative one especially as our comprehensive client care program has not registered this level of dissatisfaction with any client, ex-client or contact. Currently our renewal ratings are tracking at 93% which would indicate that our satisfaction rating is incredibly high with our clients, however we are always grateful to receive in-depth feedback, good or bad, as this is how we bench mark our services and how we learn and grow as a business. As you have not provided details of your company or full name, it does limit our investigations somewhat as we always wish to address any matters of concern or dissatisfaction. As such I would be grateful if you could email us your Company Details, Contact details and comprehensive details of your concerns to enquiries@guardiansupport.co.uk and we will endeavour to investigate matters further.

Guardian Support is rated 4.8 based on 72 reviews