Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 1,120 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m enjoying a good nights’ sleep at last & the balm is soothing on my aching back - my recent purchase was replenishing items that my daughter had introduced me to & I’m sure they’re working for me.”

Helpful Report

Posted 4 years ago

Hi Glenys, "A good night's sleep at last" is everything! It's brilliant to hear how you're using the products and that you're also feeling the benefits on your aching back and at night. We're so grateful when people enjoy using our products and recommend them to family and friends. Thank you so much for sharing this review and to your daughter for introducing you to Grass & Co! Thank you again for your support, it's hugely appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Having received a broken jar - Grass & Co immediately sent a replacement. Himalayan Salts are wonderful therapy!”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for sharing your review. We're really sorry there was a problem during transit. We aim to get each order right every time, but are happy to hear that we were able to solve your delivery issue speedily and are also looking into improving our packaging for heavier items. It's fantastic to hear that you're enjoying using the Himalayan Salts - the team love them too! Thank you for choosing Grass & Co. and we hope to welcome you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Great taste and a lovely gentle impact. Really takes the edge off of stress and nervousness for me. My first go of cbd and I went for 500 mg ease orange turmeric and ginger! I’ll be getting more!”

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Posted 5 years ago

Hi, We really appreciate you taking the time to share such a glowing review of our EASE CBD Oil. The team love to hear about how people are using our products and it's great that you're finding them beneficial in helping manage your stress and nervousness. We're also really proud of our flavours and are so happy you agree! Thank you so much for taking the time to share your review. Your support is really appreciated, especially at the moment. Take care and sending you all our best wishes, Sarah and all the team at Grass & Co. x

Posted 5 years ago

“Nice products and good service”

Helpful Report

Posted 5 years ago

Hi, Thank you for sharing your review. We're really happy to hear that you're happy with our products and customer service. Thank you again for your support and feedback. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 5 years ago

“The smells are beautiful! The sleep spray in particular has been a hit with me and my partner, will most likely buy from here again.”

Helpful Report

Posted 5 years ago

Hi Rosie, Thank you for so much for your review! It's fantastic to hear that you've both been enjoying using the Pillow Spray. The team always challenge themselves to deliver the best scents and flavours and we're so happy to hear that you agree. We really appreciate you sharing your feedback and hope to welcome you back again soon. Take care and wishing you a lovely day. Sarah and all the team at Grass & Co. x

Posted 5 years ago

“My favourite CBD was Ease 500. Great taste .Delivery was prompt. I would order again for sure.”

Helpful Report

Posted 5 years ago

Hi Rade, We were so happy to read this review from you! As a small business, your support is hugely appreciated. Thank you so much for taking the time to post about our CBD Oil and your overall shopping experience. We're really proud of the flavours we've developed and are very happy to hear that you agree. Thank you again and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 5 years ago

“Great product, used every day.”

Helpful Report

Posted 5 years ago

Hi, Thank you, we really appreciate you taking the time to share your review. As a small business, we're committed to delivering the best products and flavours that are a joy to use every day. To hear that you agree is just fantastic! We're incredibly grateful for your support and thank you so much for choosing Grass & Co. Take care and wishing you a brighter 2021, Sarah and all the team at Grass & Co. x

Posted 5 years ago

“The consumable cbd that I ordered hasn’t really seemed to work for me, I have felt as though it reduced my anxiety but it did cause me more sleep problems than normal. The customer service I received was amazing I’m just not sure the product is right for me.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your message and for sharing such a balanced review. We're so sorry to hear that you haven't felt all the benefits of using CBD. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your post. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 5 years ago

“Positives: Love the packaging and the candle smells so good. Negative: Candle is much smaller than I thought it would be.”

Helpful Report

Posted 5 years ago

Hi Patricia, We are delighted that you love the packaging and the candle smell. Regarding the size of the candle, we try to keep a balance between quality and cost, and as every candle is handle poured with all natural ingredients, a larger size could make it more expensive. But it is something we'll talk more about for the future! Thank you again for sharing your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co.

Posted 5 years ago

“Excellent service. However, the product, so far, is not easing my pain.”

Helpful Report

Posted 5 years ago

Hi Mary, Thanks for leaving our first review on this new review site. I'm sorry to hear that our product are not working for you. If you'd like to speak to a member of the team about finding the right CBD strength for you, please don't hesitate to email: hello@grassandco.com or call: 0333 242 7332. Take care, Sarah and all the team at Grass & Co.

Posted 5 years ago

Grass and Co. is rated 4.7 based on 1,120 reviews