Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 1,120 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Grass and Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought the muscle rub and it is fast working and effective”

Helpful Report

Posted 4 years ago

“Ease Muscle balm does what it says on the tin plus calmed my busy mind before bed. Great product.”

Helpful Report

Posted 4 years ago

“Order arrived quickly. The product is working well. I walked upstairs and realised my knees didn’t ache like they used to. It can be difficult to get the dosage right with the pipette though and I think I went through my first bottle quicker than I should have. I’m better at it now so I guess for some it just takes a bit of practice.”

Helpful Report

Posted 4 years ago

“Delivery was timely and have no issues with this company.”

Helpful Report

Posted 4 years ago

“This is my second purchase and I’m very happy with the product. It’s clearly of a very high quality. However I’d like the option to buy a bigger bottle as it runs out fairly quickly.”

Helpful Report

Posted 4 years ago

“Quick, accurate service”

Helpful Report

Posted 4 years ago

“Lovely product and will buy again. Only very small grumble- paid for 1st class posting and took 3 days to arrive.”

Helpful Report

Posted 4 years ago

“Love these guys. Super fast delivery and the packaging is gorgeous. Bought for myself and also makes a lovely gift. Have bought for a friend who was struggling with sleep and it came in a nice box and all, could even skip the wrapping!”

Helpful Report

Posted 4 years ago

“Great product really helpped my long covid symptoms but I've almost finished the oil bottle as it's so small and at the price I'm not sure I can afford more for a good while. But great customer service just sadly to expensive for the size for people on a regular income”

Helpful Report

Posted 4 years ago

“Barely had a chance to try the product but receiving daily emails from your company. Unless sending an incredible offer, less is definitely more with newsletters.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for sharing your review and for choosing Grass & Co. We're really sorry to hear that the number of emails received has been too many. We try to strike the right balance between sharing information with new customers about how to use CBD and special offers, while also not cluttering your inbox. This is something we'll review following your feedback. Thank you again for your message. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible products and shopping experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“My EASE body oil arrived quickly & well packaged. So far have only used it for a couple of days on my sore knees once a day but it seems to help a little. Nice to use & no irritation as I have quite sensitive skin. I’ll up the dose to twice a day but wanted to start slowly as I’ve never used CBD products before. One thing I think would be helpful is if feedback was split into products so you don’t have to trawl through loads. Lovely to know a tree will be planted for leaving feedback! Nice to buy from an ethical & responsible company. 4 stars only because I’ve only used for 2 days so far!”

Helpful Report

Posted 4 years ago

Hi Lynda, Thank you so much for sharing this review and for your lovely email too! Our EASE 250mg CBD Body Oil is really brilliant for applying directly to areas in need, such as sore knees. It's wonderful to hear that you've been starting to notice its soothing and easing benefits. Please don't hesitate to contact us if you need any help or advice around your daily dosing, or other products in our range that may help. Thank you so much for taking the time to get in touch to share your experiences, we know that many others will really your feedback too. Take care, Sarah and all the team at Grass & Co. x PS Thank you also for supporting our 'Plant A Tree' initiative. We've planted hundreds already and are looking into ways that we can do more. x

Posted 4 years ago

“Best tasting CBD oil I’ve tried”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for this excellent review! We challenge ourselves to deliver the highest quality and the best-tasting CBD Oil that's a joy to take every day. So, it's hugely rewarding for this to be recognised by you. We feel incredibly grateful to have the best customers who are so generous with their support and kind words. It means the world to us. Thank you again and wishing you a restful evening. Love, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“This is ok I feel better after that but I bought it because I wanted to better sleep because I suffer from insomnia and I thought it would help me. maybe the concentration is too low, I don't know but i didn’t help me sleep 🙁”

Helpful Report

Posted 4 years ago

Hi Katarzyna, Thank you for your message and for sharing such a balanced review. We're sorry to hear that you haven't felt all the effect of using CBD, especially at night. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your post. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Company very efficient and product very good - or at least I think so as I have felt better for using it!”

Helpful Report

Posted 4 years ago

Hi Glenys, Thank you for taking the time to share your positive experiences after using our products and shopping on our website. We're really happy to hear that you've been feeling the soothing and calming benefits. Feeling better is definitely a great sign! Thank you again for your support and for your kind words - they mean the world to us as a small business. Have a lovely Bank Holiday and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Quick efficient service balm soothing very pleasant smell”

Helpful Report

Posted 4 years ago

Hi Raymond, Brilliant! We're so happy to hear that you're enjoying the EASE Muscle Balm. As a small business, we're committed to delivering the best products and customer service every single time. So, to hear that you agree is just fantastic. Thank you so much for your support and for taking the time to post here, it's hugely appreciated by us all. Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Delivery was prompt from the moment of order and well packaged. I've only been using the balm for a few days, so it’s too early to tell if it is helping my osteoporosis, but the balm smells pleasant and is easily absorbed into the skin. The directions on the box are in small type and I found them hard to read, so perhaps a slip of paper inside the box could be added in larger black type on white paper – just a suggestion, not a criticism!”

Helpful Report

Posted 4 years ago

Hi, It's so kind of you to post your review so quickly, thank you. We're delighted to hear that the order arrived speedily - this is what we aim for every time! Your suggestion about the packaging is extremely timely and appreciated. Over the next couple of months, we will be introducing a new outer box for the Balms. This means that we are able to add a leaflet inside. Not only does this allow us to include more information, but it's also much more legible. Ensuring that our products are accessible and inclusive to everyone is one of our priorities and we will continue to challenge ourselves to get this right. Thank you again for sharing your feedback and take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Good quality product and service. Thanks”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you, we really appreciate you taking the time to share your review. It's great to hear that rate both our products and online shopping experience. We hope to welcome you back again soon. Take care and wishing you a really lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I'm a mum who suffers from stress, anxiety and depression and wanted to try an alternative to antidepressants. I bought the AM/PM kit (CALM and EASE oils) about a month ago. On day 1, I took 4 drops of CALM before the dinner time rush and I was blown away - within 15 minutes, I hadn't felt as happy or relaxed in years! And you say it's not addictive? 😄 It did make me feel quite sleepy and a little light-headed. However, subsequent to this, neither oil has really had quite the same effect (but the side effects didn't return either 👍) so I am gradually increasing dosage - still at dinner time on days I really need it, but about 8 drops now - it still does help and is better than relying on antidepressants, in my humble opinion. I also prefer the taste of CALM to EASE but that is a personal preference. Love the free delivery, packaging and handwritten notes too - thank you!”

Helpful Report

Posted 4 years ago

Hi there, This is such a brilliant and useful review, thank you! We are so grateful to you for taking the time to get in touch and for such a brilliant description of your experiences. We know that other customers will really benefit from this encouragement, especially if they're new to CBD. The way you talk about the positive effects of using CBD is perfect. It really can help you to feel more relaxed, especially when there are so many stresses and demands to juggle, especially at dinner time! Our CBD contains no trace of THC so is definitely not addictive. It sounds like you're slowly working up to the perfect dose for you which is great. It's always slightly tricky for us to be prescriptive about dosing as everyone's response to the CBD varies. People are built differently and this means that no one size fits all when it comes to CBD dosing. And, there are so many external variables that contribute to how you're feeling on any given day. For some people using CBD for the first time, the benefits are immediate and obvious. While for others, the effects can be subtle at first so you start to notice what you don't feel e.g. anxiety, stress, or finding it hard to sleep in the evening. Please don't hesitate to email us at: hello@grassandco.com if you have any queries about using the Oil. Thank you again for your kind words, they mean the world to us as a small business, especially right now! Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“Really lovely products. Helps me to relax.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you, we really appreciate you taking the time to share your review. It's great to hear that you're feeling the relaxing qualities of our products. We hope to welcome you back again soon. Take care and wishing you a lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 4 years ago

“I think this stuff works pretty well. First one I have ever tried but seems to relax you and also nice taste.”

Helpful Report

Posted 4 years ago

Excellent! Thank you so much for sharing your experiences. We're delighted that you're feeling the relaxing benefits of our CBD products. We're particularly proud of our unique flavours and so it's brilliant to hear that you're enjoying them too. Thank you again for choosing Grass & Co. We look forward to welcoming you back again soon! Take care, Sarah and all the team at Grass & Co. x

Posted 4 years ago

Grass and Co. is rated 4.7 based on 1,120 reviews