Froggle Parties Ltd Reviews

Name: Froggle Parties Ltd
Rating: 4.87

4.9 Rating 309 Reviews

97 %

of reviewers recommend Froggle Parties Ltd

Company Reviews

Metrics

Info

4.9

Based on 309 reviews


Shipping & Delivery
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

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Phone:

0208 617 9070

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Froggle Parties Ltd 5 star review on 12th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vey disappointed with Gentleman I was planning to book for my daughter birthday party between 1-3pm gentleman straight way refused even I told him I will pay for two shallot he will not loose his business but he was not interested. I am sure he will take booking after 1pm somewhere else but he don’t want take another booking from us Very strange he must be employee doesn’t bother for getting extra business. I will never recommend and never will use their service.”

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Posted 1 year ago

“Absolutely gutted when I submitted the form for booking my daughter’s birthday, when I received a short and quite frankly unprofessional email letting me know that my desired date was fully booked. When on previously exchanged emails theme party and time slots had been agreed. Distasteful and ruined my daughter birthday. Very, very unprofessional.”

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Posted 2 years ago

It is very surprising to recieve this review. This lady got angry when she learned we had no availability for the date she wanted. She seemed to be under the assumption she was already booked for a date, when she emailed us. But nothing was agreed. Nor had they paid a deposit to secure anything. The client expressed an interest for June 6th and so we asked for more information by email. We also outlined our booking process to her, where we make it very clear that we can't hold any date/ secure a booking unless a deposit has been paid. It was then 5 days later that she emailed us back with more information. But by then, we were fully booked. Whilst she herself acknowledged that she had even been delayed in getting back to us, she messaged us under an incorrect assumption that she was already booked, even though she hadn't paid the deposit. Sadly, we had to inform her that we no longer had any availability. We appreciate its disappointing when you can't have your chosen date accommodated. But our email correspondence was very courteous. Whilst we fully appreciate the client's frustration at not being able to book an entertainer with us, we do not feel this review is a true reflection of our service, or of what happened.

Posted 2 years ago

“After looking around and watching their promotional video we though wow this looks good. Our entertainer was very good at keeping the children engaged but all in all we were very disappointed with our Froggle party. We paid for a deluxe party with the bubble tower as an extra which cost around £50 more than a normal party. The extras we were advised we would get were a bubble machine, foam machines and balloons for all the children. Well our bubble machine was the entertainer waving a bubble wand around a couple of times, which you could have done yourself with a large bubbles from the £1 shop. The foam machine was used! But for no more a quick on off a couple of times, a real disappointment and finally the spectacular bubble tower! was the biggest disappointment of all. All our children got a turn but it kept popping and because the entertainer had to rush off to another party after ours the whole process was rushed meaning some children got the full experience and some got a bubble tower to their waist or shoulders. I rang the office the day after our party and was told someone would call me back and I’m still waiting.”

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Posted 4 years ago

Its unfortunate to see this review, as we had emailed, and spoken to the client before this was posted. After speaking with the client again today, it transpired that the email we sent went to their junk mail folder and they hadn't seen it. The entertainer insisted that the machines were both used, in addition to the bubble wand. Perhaps more use of the machines was expected but we do have to monitor the floor levels to ensure the floor doesn't get slippery. The bubble tower did admittedly pop a few times more than normal, but not excessively, and despite this every child still got to go inside the bubble. We are sorry for any disappointment caused but glad the kids still had a good time nevertheless.

Posted 4 years ago

“It is beyond pathetic that you use a 0845 number for your booking system. Quite a nasty surprise to realise that I ended up paying extra £30 in phone charges.”

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Posted 5 years ago

Sorry if you felt you had to call an 0845 number. Perhaps you found an old page with the number on, as we have an 0208 number that we clearly advertise here on our contact page on the website: https://www.froggleparties.com/booking/contact-us/

Posted 5 years ago

“We booked a Deluxe Froggle Party through a work colleges recommendation, However we feel our 5 year old daughter was very disappointed. We had a lovely girl by the name of Steff as the Entertainer but we feel she lacked experience, My Daughter said the Magic wasn't very good and she failed to keep the Children interested at times. The Entertainer's PA system/Mic was not working very well so we could not hear what Steff was saying for most of the time this could also be the reason the children lost interest. My Daughter was very disappointed when it came to presenting her with her Birthday cake, Steff did not explain to the children that it was time to sing happy birthday she just started playing the happy birthday song and only a couple of adults started singing to her so she was not happy. Some of the Parents could not beleave how much we had paid for this and said they would not be booking with yourself.”

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Posted 6 years ago

Froggle Parties Ltd is rated 4.9 based on 309 reviews