Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 18,058 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 7th December 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous vegan white chocolates, a perfect gift for myself and some other lucky people too! Very creamy and delicious.”

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Posted 1 year ago

“Prompt delivery, lovely chocolate. Brilliant.”

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Posted 1 year ago

“Have only given 3 x stars as I am a new customer & my first order was squashed! I feel that the order was inadequately packed with just a flat cardboard box & one sheet of paper over the chocolates. The bakewell tart chocolates were completely squashed but the others were undamaged. As the chocolates were for hubby & my own consumption I didn't worry too much apart from the presentation aspect - however if I was gifting them it would not have been acceptable. I was pleased that when I phoned Friars they managed to delay my order till after the heatwave!!”

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Posted 1 year ago

Hello Sandra, Thank you for providing your feedback about your recent order. We're truly sorry to hear that the packing did not meet our usual standards and that the presentation was affected. We understand how important presentation is, especially if the chocolates are intended as a gift. We're glad to hear that our team could assist you by delaying your order during the heatwave, and we appreciate your understanding regarding the condition of the chocolates. Your insights will help us improve our packing methods in the future. Please if this ever happens send us a Photo and we will replace the damaged Chocolates. Thank you again for your valuable feedback. We hope to have the chance to impress you with a better experience next time! Best wishes, Friars Customer Service

Posted 11 months ago

“Super service. Always delivered delivered exactly on time and as always superb quality chocolates. Thank you.”

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Posted 1 year ago

“From order to delivery the service was excellent. The chocolates were delicious will be ordering again.”

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Posted 1 year ago

“Nothing special I am afraid 😔”

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Posted 1 year ago

Hello Denise, Thank you for your feedback. We're sorry to hear that your experience with us didn't live up to your expectations. We always aim to provide something special, and it's disappointing to know that we fell short this time. Your thoughts are important to us, and we'll take them into consideration as we continue to improve. We hope you might give us another chance in the future. Warm regards, Friars Customer Service

Posted 11 months ago

“Lovely chocolates! I chose the ice cream flavours, really thick crunchy chocolate and excellent choice of flavours, will definitely order again!”

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Posted 1 year ago

“Excellent chocolates and first class service”

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Posted 1 year ago

“I bought these chocolates as a special birthday present for my sister. She loved them and said she wants them on her list for every birthday and Christmas from now on !”

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Posted 1 year ago

“I have ordered chocolates on two occasions from Friars to give away. The first time was for a vegan Easter Egg for a committed vegan and gluten free but chocolate loving friend and the second time i ordered two boxes to give to the lovely and very wonderful ambulance paramedics who rescued me after i had broken my leg falliing downstairs! Friars chocolates are most desirable and they can handle most people's chocolate requirements! I recommend.”

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Posted 1 year ago

“I saw the ad and thought they were dairy free . As my daughter is vegan I put an order in. I have to say I was really dissapointed when I opened them to find only 1 out of the 3 bought were dairy free. They lacked flavour and I found the chocolate was too thick and sickly. The ice cream ones were the same. Sorry not a good review”

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Posted 1 year ago

Hello Julie, Thank you for letting us know. I’m really sorry to hear about the mix-up with the dairy-free items and that the products didn’t meet your expectations on flavor and texture. That isn’t the experience we want for vegan customers. Warm regards, Friars Customer Service

Posted 9 months ago

“The DUC D`O chocolate liquers were a surprise birthday present to a friend and she wasvery pleased.”

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Posted 1 year ago

“Beautiful truffles and would recommend :)”

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Posted 1 year ago

“The absolute best violet and rose creams I've ever had!! I have to limit my daily intake! Very much my chocolate 'go to' place and delivery excellent!”

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Posted 1 year ago

“Lovely chocolates, delivered promptly”

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Posted 1 year ago

“This is the goto company for my wifes favourite birthday treat”

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Posted 1 year ago

“The Ice Cream Selection chocolates are very good. Lovely flavours and nicely presented. Haven’t tried the Tipsy Truffles yet.”

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Posted 1 year ago

“For the discriminating, thinking consumer, Friars vanilla cream chocolates are indispensable! A delicious, satisfying confection. Thank you, Friars.”

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Posted 1 year ago

“Nice chocolates, just overpriced in my opinion.”

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Posted 1 year ago

“Wonderful vegan chocolates, great variety of flavours and delicious.”

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Posted 1 year ago

Friars.co.uk is rated 4.8 based on 18,058 reviews