Friars.co.uk Reviews

Name: Friars.co.uk
Address: Bleaberry House, Cowper Road, Penrith, Cumbria
Rating: 4.81

4.8 Rating 18,230 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

Bleaberry House,
Cowper Road,
Penrith
Cumbria
CA11 9FW

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Friars.co.uk 5 star review on 7th December 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should have had discount for first time purchase but not easy to do spoke to someone tbhe next morning who said I may get it on next purchase and I only ordered this large amount because I thought I was getting the discount. Chocolates were ok but not sure I would purchase again at the price”

Helpful Report

Posted 1 week ago

“Lovely chocolates and I don't mind price increases however the size of some of the chocolates have decreased in line with price increases which no longer makes buying viable unfortunately.”

Helpful Report

Posted 2 weeks ago

“Lemon merengue chocs v nice but very v expensive.make a nice gift.service was good”

Helpful Report

Posted 3 weeks ago

Hi Tim, Thanks for taking the time to leave a review. We’re glad you enjoyed the lemon meringue chocolates and that the service was good. Sorry you found them to be expensive. Kind regards, Team Friars.co.uk

Posted 2 weeks ago

“Find it difficult to order chocolates and then go to the checkout”

Helpful Report

Posted 1 month ago

“I recently bought both rum and raisin and cherry liquor chocolates. I cannot fault the taste of either which was wonderful rich and delicious. Unfortunately both came damaged with several of the rum and raisin having broken shells and the cherry leaking in the packaging. These were meant as a present which I was unable to give, so had them myself.”

Helpful Report

Posted 1 month ago

Hi Andy, Thank you so much for taking the time to share your review! We are delighted to hear that you loved the rich, delicious flavor of both the Rum & Raisin and Cherry Liqueur chocolates, but we are truly sorry that they arrived damaged. We completely understand how disappointing this is, especially when you were planning to give them as a gift. While we hope you were still able to enjoy them yourself, we always want our packaging and products to arrive in pristine condition. If your order ever arrives damaged, please get in touch with us at sales@friars.co.uk so our team can resolve it right away for you. Kind Regards Friars

Posted 4 weeks ago

“Nicely presented but the chocolates are not as amazing in flavour as I had hoped they would be - comparble to other nice chocolates ie Lindor, Thorntons.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to share your feedback. We’re glad the presentation was nice, and we’re sorry the flavour didn’t meet your expectations. If you’d like to tell us a bit more about what you hoped for, we’ll pass it on to the team. Kind regards, Team Friars.co.uk

Posted 4 months ago

“The dark chocolate was excellent but the cream filling in taste and texture were very disappointing.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for taking the time to share your feedback. We’re glad the dark chocolate was excellent, and we’re sorry the cream filling didn’t meet your expectations. If you’d like to tell us a bit more about what you hoped for, we’ll pass it on to the team. Kind regards, Team Friars.co.uk

Posted 4 months ago

“After being recommended have to say was disappointed . The liqure ones were too strong and left a bitter taste . The other two flavours were orange truffle chocolate was very bitter even for dark chocolate. The raspberry flavours were barely tasted . However delivered on time and prices were ok for 6 chocolates a piece . Just over a pound per choc . Thank you but will not be ordering again .”

Helpful Report

Posted 5 months ago

Hi Sara, We’re sorry to hear the chocolates didn’t meet your expectations and that some flavours were not to your taste. We appreciate the feedback and will pass it to our team. If you’d like, we can suggest alternatives or help you find a closer match to your preferences for future orders. Kind regards, Team Friars.co.uk

Posted 5 months ago

“Mediocre. The person they were bought for was not impressed. Found chocs a bit bland”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the chocolates didn’t impress this time. If you’d like, we can suggest alternatives or help you find options that better suit your taste for future orders. Kind regards, Team Friars.co.uk

Posted 5 months ago

“Still waiting for Royal Mail to deliver....”

Helpful Report

Posted 5 months ago

Hi G, We’re sorry for the delay with the Royal Mail delivery. If you’d like, we can check the status or arrange a resend if necessary. Please let us know your preference and we’ll help right away. Kind regards, Team Friars.co.uk

Posted 5 months ago

“Delivery and presentation was excellent. Unfortunately we were disappointed with the liquor cherries because of the stones. The stones had partially dissolved in the spirit and fragmented when eaten. Had the cherries been stoned first, they would have been far nicer, it was somewhat unpleasant chewing fragments of cherry stones. Otherwise the chocolate was delicious and I was hoping for an alternative to Hotel Chocolat, but not quite convinced from this.”

Helpful Report

Posted 6 months ago

Hi We are sorry to hear this. We do have stickers on the packaging of the Cherry Liquers Stating they contain the cherry Stone. The stones dont dissolve in Alcohol so not sure why they were fragmented, but we are very sorry they were and spoilt the experience for you.

Posted 6 months ago

“Chocolates okay, I ordered two boxes of vegan chocolates based on past experience but the flavour/texture was not what I expected. Very expensive for not great quality”

Helpful Report

Posted 6 months ago

Hi, We’re sorry to hear the vegan chocolates didn’t meet your expectations and that you found them expensive for the quality. If you’d like, we can suggest alternatives or help you find a better match for your taste and budget. Kind regards, Team Friars.co.uk

Posted 6 months ago

“Taste is not as good as Hotel Chocolat's”

Helpful Report

Posted 6 months ago

Hi, Thanks for sharing your feedback. We’re sorry the taste didn’t meet your expectations compared with Hotel Chocolat. If you’d like, tell us which products you tried and what you’d prefer, and we can suggest other options you might enjoy. Kind regards, Team Friars.co.uk

Posted 6 months ago

“Disappointed with size of eggs in particular and lack of flavour. Cherry Bakewell and ducks were nice.”

Helpful Report

Posted 6 months ago

Hi, Sorry to hear the eggs were disappointing in size and flavour. Glad to hear the Cherry Bakewell and ducks were nice. If you’d like, tell us which items you tried and we can suggest alternatives with a stronger flavour. Kind regards, Team Friars.co.uk

Posted 6 months ago

“I was so looking forward to these chocolates but I was disappointed. The flavour was a little bland and tasteless. The texture wasn't quite what I was expecting either. I won't be buying any more.”

Helpful Report

Posted 7 months ago

Hi we are sorry to read this, the Kir Royal are a great favourite. Sorry they were not to your taste, but if you give us a call we will be happy to discuss this and find some of our Chocoaltes you would enjoy. Kind Regards Friars Customer Service

Posted 6 months ago

“Given the price of the egg I was disappointed to see you use palm oil. I aim to try and buy local and family businesses even if it costs a bit more so it was disappointing to see cheaper ingredients being used”

Helpful Report

Posted 7 months ago

Hi Lorna, Thank you for your review. We’re sorry to hear about the palm oil concern. We understand your commitment to local and family businesses and will pass your feedback to the team as we review our ingredient choices. We do have a collection on the website that is Palm Oil free, just search Free from Palm Oil in the search bar. Kind regards, Team Friars.co.uk

Posted 7 months ago

“Violet creams were very tasty but unfortunately the rose creams were not very flavoursome.”

Helpful Report

Posted 7 months ago

Hi Paula, Thank you for your review. We’re glad you enjoyed the violet creams, and we’re sorry the rose creams didn’t meet your expectations. Rose can be such an overpowering flavour, we try to keep in Subtle so it does not over power our delicious Chocolate. We’ll pass your feedback to the team to review our rose filling and ensure better balance. Kind regards, Team Friars.co.uk Liebe Grüße, Team Friars.co.uk

Posted 7 months ago

“The box of chocolates were sweeter than expected as eaten after our individual choices which we filled our advent calendar with. These choices were really enjoyable and just what we were looking forward to.”

Helpful Report

Posted 8 months ago

Hi Jane, Thank you for your review. We’re glad to hear the individual choices for the Advent calendar were enjoyable and met what you were looking forward to, even if the box was sweeter than expected. If you have any suggestions for future boxes, we’d love to hear them. Kind regards, Team Friars.co.uk

Posted 7 months ago

“Good product, but too hard and not as good as Charbonel & Walker or even as Beeches. .More is the pity.”

Helpful Report

Posted 9 months ago

Hi JMD, Sorry to hear the product was too hard and didn’t meet your expectations compared with Charbonel & Walker or Beeches. We’d like to understand more. If you have an order number, please share it and we can review or suggest alternatives that might be more to your liking. Kind regards, Team Friars.co.uk

Posted 9 months ago

“The chocolates were really nice. These were a gift for someone with allergies but they were much smaller than I thought they would be from the photo”

Helpful Report

Posted 9 months ago

Hi there, Thanks for sharing your feedback. I’m glad you enjoyed the chocolates, though I’m sorry they seemed smaller than expected from the photo. If you’d like, share your order number and we can take a closer look or suggest alternatives that might better meet your expectations. Kind regards, Team Friars.co.uk

Posted 9 months ago

Friars.co.uk is rated 4.8 based on 18,230 reviews