Freddie's Flowers Reviews

Name: Freddie's Flowers
Address: Freddie's Flowers, 23-34 Ingate Place, London, London Borough of Wandsworth
Rating: 2.74

2.7 Rating 230 Reviews

40 %

of reviewers recommend Freddie's Flowers

Company Reviews

Metrics

2.7

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

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“Got given a code for their “free” flowers and signed up before I read the reviews below. Like everyone else I hunted through their website to look for a cancel my subscription button to no avail. However I did email and got a reply a few days later saying that my subscription is now cancelled so hopefully that’s it! If you’re having trouble getting unsubscribed then go into the calendar tab in your account and you can cancel your deliveries for a few weeks at a time so you don’t get charged. When my flowers arrived I was pretty disappointed, tulips were really wilted and quite a few buds had been snapped off other flowers plus not that much inside the massive box they sent. To be fair the flowers have picked up now they’re in water and are looking pretty good 6 days after arriving. I would say that a £10 (maybe £15 at a push) bunch from the super market would be about the equivalent of what you actually get plus some leaflets. Overall I would say it’s not worth the money unless you really want flowers and really don’t want to leave the house.”

Freddie's Flowers 4 star review on 27th February 2021

Helpful Report

Posted 4 years ago

“The first box arrived what a disappointment the flowers looked as though they had been in a fridge dropped over died before opening, they refunded my money.. Second flowers 2 weeks later they were exactly like the first box more off the same flowers nothing like you see on the tv advert maybe I need to contact them under trade disscription laws , they have promised to send more flowers and they seem to be what I have already recieved, not a mention of any roses or the ornamental flowers that you see in the advert...”

Freddie's Flowers 1 star review on 26th February 2021

Helpful Report

Posted 4 years ago

“I received my free flowers to try, and decided I just prefer to pick my own flowers out. They don't have an option to cancel via the website, one must call or email. I emailed to cancel, didn't get any response yet still just received another bunch and charge to my account. I don't recommend one signs up for this service!”

Helpful Report

Posted 4 years ago

“I had received nice flowers on several occasions, then I received a bunch that looked wilting from the start and failed to flower, even the lilies. £25 is a lot to pay for dead flowers. I contacted them three times by email a week ago and have had no reply. Terrible service.”

Helpful Report

Posted 4 years ago

“I have received 2 lots of flowers the first yellow submarine were stunning the second selkies siren were disgusting box was ripped stems were snapped and all had to be binned by 4th day even though yellow ones were still ok my son and his partner ordered them I have not had the heart to say how much of their money has been wasted”

Helpful Report

Posted 4 years ago

“Impossible to cancel. Terrible customer service.”

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Posted 4 years ago

“Scam. Falsely took my bank details. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“The flowers are very nice but how sad that the customer service is terrible. They are extremely unhelpful over the phone. I had reoccurring deliveries set up with them last year, before and a few times the flowers did not arrive and when I called could never prove that. Tried to cancel and they took forever. Next year made a mistake ordering a gift. And guess what they do not tell you what is the contents. Randomly I checked online and it had lillies. The recipient is allergic to lillies. Worse thing they said they cannot replace flowers for people who have allergy or simply delay to the following week when the arrangement does not have the allergen. So it will a rather awful gift now to arrive. Not inclusive and completely inflexible and insensitive. Waste of money. Please watch out with them”

Helpful Report

Posted 4 years ago

“Do not sign up to this, their website is a joke and customer service is even worse. Do not give them your bank details!”

Helpful Report

Posted 4 years ago

“Seem to have been scammed into a subsciption like everyone else on here. Was given a code for a free bunch however you are automatically subscribed and immediately charged for your next bunch so they are not free. Emailed to cancel subscription and no response so that you have to call and are then given the "hard sell" to stay in the subscription. Not really fair to market as free bunches.”

Helpful Report

Posted 4 years ago

“Scam artists. They mislead the public by saying they are not a subscription service, but they do sign up up for a subscription and charge you, and you don't realise until they have already sent the flowers. A waste of time and an exorbitant price for what it is. Do not recommend.”

Helpful Report

Posted 4 years ago

“I was given a card by a regular subscriber for a free bunch of flowers. Of course, I was immediately debited £25 from my bank account so it turns out it’s not a free bunch but a borderline scam to get you hooked. No reply to an email yet so have sent a further one but I’m dreading sorting it out as others seem to have had very poor customer service. Very upsetting and stressful especially when this was meant to be a gift to cheer me up....”

Helpful Report

Posted 4 years ago

“Not worth the money and quite difficult customer service. Had to cancel subsctiption after first week due to poor quality flowers that custmer service were unwilling to take responsibility for.”

Helpful Report

Posted 4 years ago

“New customer. I got a half price offer on my first 2 bunches. Set up my account last night to find that they have taken an unauthorised amount of money from my account! ( I had already asked if you have to commit to a certain amount of orders and was told that I can choose how much and how often, this doesn't appear to be the case since they have taken £50 from my account already for a £12.50 bunch of flowers)”

Helpful Report

Posted 4 years ago

“I am fed up with not receiving my flowers and having to chase it up. The customer service is appalling. I didn’t receive my flowers on Monday and called to check. Spoke to someone who was going to get someone to call me back.... nothing and it’s now Wednesday afternoon. I sent an email on Tuesday asking for an update.... nothing !!! Not the first time this has happened. I’ve now tried contacting Freddies flowers via phone, email, live chat and Facebook. Will now close my account and look for a supplier that is reliable.”

Helpful Report

Posted 4 years ago

“WOW .. what a superb surprise to have these 5 Amaryllis delivered to my home. Beautifully presented in a long box with the ‘care for your Amaryllis’ printed in black on the inside of the box lid. A great help, it saved me going to Google! I was also impressed with the literature enclosed about the Amaryllis, ‘A - Mary(llis) - Christmas to you all xx From a delighted customer on her 68th birthday .. 21.12.52”

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Posted 5 years ago

“Kept forgetting items from the flower arrangement and wouldn't send out to complete the order after I told them. Received dead flowers at one time and had to chase for weeks to get a refund”

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Posted 5 years ago

“Terrible service, I received flowers a gift from a friend. These flowers were poisonous for my pet, I know have a 1000 pounds to pay to the vet, and my cat may not survive this. It's not stated what flowers are in the box, nor that they are poisonous. Customer service's main interest was waive away their responsibility. Seriously disappointing!”

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Posted 5 years ago

“Wow, wow. Wow, received flowers from my daughter I have had flower boxes before but Freddie’s are solid beautifully fresh and the best I have had. Easy to assemble.”

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Posted 5 years ago

“Very disappointing customer service. I've now closed my account after a box I ordered failed to show up twice. Freddies Flowers has a long way to go to be a luxury brand experience.”

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Posted 5 years ago

Freddie's Flowers is rated 2.7 based on 230 reviews