Freddie's Flowers Reviews

Name: Freddie's Flowers
Address: Freddie's Flowers, 23-34 Ingate Place, London, London Borough of Wandsworth
Rating: 2.74

2.7 Rating 230 Reviews

40 %

of reviewers recommend Freddie's Flowers

Company Reviews

Metrics

2.7

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

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“Another subscription service that makes it near impossible to cancel, will ignore your emails, and deliver using a rubbish courier who invites himself onto your property despite you requesting delivery to a neighbour, leaving the cardboard box outside to go soggy and the flowers wilt. Please don't waste your money. Go to a more established company like Bloom and Wild who offer letterbox flowers, or better yet use a local florist and put some money into your high street.”

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Posted 6 years ago

“After a slightly bumpy start, Freddie's Flowers addressed the problem straight away in a friendly, helpful manner. The flowers are beautiful nearly two weeks on. Lovely packaging and very helpful tips. I will definitely be using them again.”

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Posted 6 years ago

“Gorgeous flowers, always helpful on the phone when you need to call them. Great customer service.”

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Posted 6 years ago

“I've had Freddie's flowers for the last eight months, every three weeks or so. Generally they have been brilliant but the last three or four boxes have had broken blooms in them. I spoke to the company and they sent me a free box. Unfortunately once again this week, my box contained a broken off bloom. I'm sure that the flowers are intact when they leave but the delivery men must throw the boxes around. I think its time that Freddie seriously looked into his delivery methods..”

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Posted 6 years ago

“I really don’t like to leave a bad review as the one bunch of flowers that did make it to me stunning. Just stunning. HOWEVER. For the last two weeks (this would have been my second delivery from Freddie’s) have not made it to me. They have been delivered BUT not to me. The kind people at Freddie’s have emailed me photos of the back garden where the flowery have been delivered. It’s not my house. And this has happened twice now. Both same house!!! How on earth can it be got so wrong two weeks running. I’ve emailed pictures of my back garden ali g with filling in the drivers instructions giving comprehensive details about my garden. This is the FUNDAMENTAL part of the business DELIVERING the flowers!!! I’m staggered that it’s happened again. Sorry Freddie’s flowers but I’m really disappointed. I’ve been so looking forward to my flowers. Ok your sending more out tomorrow via a courier, but that’s not the point. Last week I had to leave it as the earliest you could deliver was Wednesday and I was away from Friday. Please get it right next week or you are loosing a customer”

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Posted 6 years ago

“My first box contained good flowers but week after week the boxes contained what I would classify as weeds. Nothing that would enhance a house.”

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Posted 6 years ago

“The weekly selection is delightful as are the instructions on how to arrange them. The quality of flowers is excellent and long lasting. Currently I have a delivery every fortnight, but I can see I will be tempted by weekly deliveries to ring the changes”

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Posted 7 years ago

“They did not make me happy. The flowers on two occasions were dropping. The then proceeded to continue to charge me rather than reimburse me. They are run by some inexperienced and arrogant people who really don't give a stuff about customer PR. Amateurs in every respect.”

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Posted 7 years ago

“Signed up thinking the flowers looked lovely - however they failed to deliver the flowers as promised blaming their partner Royal Mail saying had it been one of their own drivers they would have got there on time. The person I spoke to seemed very blasé about me cancelling the account before I'd even received my first box and then asked if I wanted to be refunded for the flowers that I hadn't received!! Not much idea of customer service. Sorry to have to give a very poor review to what I thought was an exciting new young business. Looks like Interflora for me sadly.”

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Posted 7 years ago

“Really lovely flowers plus amazing service,”

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Posted 8 years ago

Freddie's Flowers is rated 2.7 based on 230 reviews