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Fleetmaxx Solutions Reviews

4.7 Rating 280 Reviews

94 %

of reviewers recommend Fleetmaxx Solutions

Company Reviews

4.7

Based on 280 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fleetmaxx Solutions:

We are a truly independent fuel card services provider, working with most of the major fuel brands here in the UK. Whether you have one or thousands of vehicles on the road, we can help you reduce your running costs with discounted diesel & petrol, EV charging at home and on the road, tracking, vehicle cameras and business insurance solutions.

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Phone:

01367 704 910

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Fleetmaxx Solutions 5 star review on 4th May 2024

Fleetmaxx Solutions 5 star review on 3rd May 2024

Fleetmaxx Solutions 5 star review on 3rd May 2024

Fleetmaxx Solutions 5 star review on 2nd May 2024

Fleetmaxx Solutions 5 star review on 2nd May 2024

Fleetmaxx Solutions 5 star review on 25th April 2024

Fleetmaxx Solutions 5 star review on 23rd April 2024

233

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to cancel numerous times and won’t let me Doesn’t work for me just at certain petrol stations”

Thank you so much for taking the time to share your feedback about Fleetmaxx Solutions. We truly appreciate your honesty and valuable insights into your experience. We want to sincerely apologise for any inconvenience you may have faced while attempting to cancel with us. We understand that this can be frustrating and we apologise for any difficulties you encountered. Your feedback is crucial in helping us improve our services and ensure a hassle-free experience for all our customers. Regarding the issue of the service not working at certain petrol stations, we are deeply sorry for the inconvenience caused. We strive to provide a seamless and consistent experience across all locations, and we will investigate this matter further to identify any underlying issues that may be affecting the service at specific stations. In order to make things right and improve our services, we would highly appreciate if you could provide us with some additional details. Specifically, we would like to know more about the petrol stations where you faced difficulties. This information will immensely help us investigate and address the problem effectively, aiming to offer you and all our customers an enhanced experience. Please send to customerservices@fleetmaxxsolutions.co.uk. Once again, we are truly grateful for your feedback and thank you for bringing these concerns to our attention. We value your business and our team is fully committed to making the necessary improvements

“Went through the application, paid for the cards and price is always 3rd out of our 3 fuel cards. waste of time and money. Use them for the occasional truck wash.”

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Fleetmaxx Solutions. We truly appreciate your willingness to share your thoughts with us. First and foremost, we would like to extend our sincere apologies for the issues you encountered while using our fuel cards and the disappointment caused by the prices offered. I have passed your comments on to our management team, if you have any further feedback, please do not hesitate to contact us at info@fleetmaxxsolutions.co.uk Once again, thank you for your valuable feedback. We genuinely appreciate your honesty and will work diligently to ensure a better experience for you and all our customers in the future. Best regards, Steve Clarke Fleetmaxx Solutions - Marketing Manager

“I have an account with UK fuels with monthly payments, was told by fleetmax monthly payments agreed to find out it's total lies, I am a new business so they won't do it even though no missed payments etc Jamie Whalen you lied mate, do not trust”

Thank you for taking the time to give your feedback about Fleetmaxx Solutions. We would like to make it better. Could you please find a moment to share with us further details about your experience and perhaps what could have been done differently? Please email info@fleetmaxxsolutions.co.uk and we will try to resolve your situation as quickly as possible.

“Really poor, I signed up to Fleet Max to save money on fuel but 3/4 weeks after I joined, i realised they were charging me more that the pump price. Never again”

We are very disappointed that you didn’t have a positive experience with the team here at Fleetmaxx Solutions. Our aim is to always provide the highest level of customer service. Please contact us at info@fleetmaxxsolutions.co.uk so we can try and resolve the situation for you.

“Scamming company use fishing price to get you in then start becoming expensive, not to mention the added extras they sneak into the invoices here and there. I cut my cards up after a couple of month.”

Thank you for taking the time to provide your feedback on Fleetmaxx Solutions, Gary. We truly appreciate your taking the initiative to let us know your experience. We are sorry to hear about the issues you have encountered with our company, such as the higher prices and added extras sneaking into the invoices. We would like to make things right and rectify the situation. Can you please let us know how we can best make this happen at info@fleetmaxxsolutions.co.uk. Thank you again for your time and we value your feedback.

“I'm a UK Fuel customer for over 13 years now but I was atracted by the Fleetmax prices so I went with them for the last one year. I was warned a while ago about this fuel cards companies that they'll give one price but actually they charge the full pump price or more...I didn't believed them ...but... I've got the weekly price for week commencing 16.01.2023 at 128.28 and 128.68 ....but I was charged 1.3028 and 1.4525, big difference from what I was expecting...I've just looked back trough my invoices and the weekly price notifications and they don't match and sometimes the price invoiced was higher than the pump price .I'll try to get to the end of it as soon is possibble”

Hi Cristian, Sorry you had a bad experience. I will pass it on to the team so they can get to the bottom of this ASAP. Thanks

“Get everything from this company in writing. I also believe the reviews also fake.”

Hi Manj Sorry to hear about your negative experience. Please send us an email with the details and we have your issue rectified. Thank You

“Get everything from this company in writing. I also believe the reviews also fake.”

Dear Manj, Thank you for taking the time to share your feedback about your experience with Fleetmaxx Solutions. We appreciate your honesty and value your opinion as it helps us improve our services. We apologise for any inconvenience or frustration you may have encountered during your interaction with us. We understand your concerns about getting everything in writing, and we assure you that we take this seriously. We will make sure to review our processes to ensure that clear communication and documentation are provided to our customers. Moreover, we acknowledge your doubt regarding the authenticity of some reviews. We want to assure you that all our reviews are based on genuine customer experiences. At Fleetmaxx Solutions, our primary goal is to provide a reliable and satisfactory service to all our customers. We would like to make things right for you. Could you please let us know how we can improve and what measures we can undertake to better meet your expectations, our email address is; customerservices@fleetmaxxsolutions.co.uk? Once again, thank you for bringing your concerns to our attention. We look forward to hearing from you and working towards resolving any outstanding issues. Best regards, Fleetmaxx Solutions Customer

“Crooks. As soon as you tell them you want to close your account they ignore you (even they were quick to get back to you before). Avoid them.”

Hi Tomasz Sorry to hear about your negative experience. Please send us an email with the details and we have your issue rectified. Thank You

“Cancelled my card without notifying me and told me they would send me some new ones out. Reason for cancellation was cards were going to expire. when I spoke to customer services, they told me they would call me back but no one is called. If you want to deal with this company, get it all in writing by email and all the terms and conditions, they change their mind as and when they feel like.”

Sorry to hear you have had a bad experience with our business; please email me at info@fleetmaxxsolutions.co.uk so we can try and ensure we learn from this.

“Absolutely non sense Servise please try to avoid them all time They have issue with fuel station aap please sell my email And don’t send any more email please”

We are very sorry that your experience with Fleetmaxx Solutions has not been a good one. We always strive to provide the highest levels of customer service. Please get in touch with us at info@fleemaxxsolutions.co.uk so we can try and resolve this for you.

“Never trust this company. Prices are not as they said. Most gas stations don't accept thier keyfuels. Very poor communication and customer service. I have several issues with them now and am going to escalate the issue and consider a court action.”

Dear customer, we are sorry to hear about your experience with us. If you would like to contact us at info@fleetmaxxsolutions.co.uk, hopefully, we can come to some resolution. Thanks, Fleetmaxx Solutions.

“Constant issues with card being declined, having to use personal money to pay. No out of hours contact number. Bills paid without fail every week but still gets blocked twice a month.”

Hi Thomas, we are sorry to hear about your experience regarding card issues. If you would like to provide us feedback on how we could improve, we would greatly appreciate it. Thanks, Fleetmaxx Solutions

“This guys are like mercenaries. They change the price’s on the diesel how they like. At the middle of the week. Also they don’t tell you anything about extra charges on fuel if you use some stations. Also they have surcharge’s and many more. I will totally avoid them.”

Hi Alex, we are sorry to hear about your experience regarding our fixed prices. Unfortunately, the market is highly volatile at the moment. If you would like to provide us feedback on improving our customer experience, we would greatly appreciate It. Thanks, Fleetmaxx Solutions.

“awful never charge price you advertise always tail of how fuel in that location has fees rip off len minibuses”

Hi Lens Minibuses, Thank you for your honest review. We are sorry to hear that you were not satisfied with the service you received. Can you please provide us with some contact information - so that we can further investigate this issue and hopefully find some resolution for you? Regards, Fleetmaxx Solutions

Fleetmaxx Solutions is rated 4.7 based on 280 reviews