How would you rate
EKA Concrete Ltd?
"Arrive on time, helpful drivers, considerate unload, ran out on 1st delivery and driver went back for another load today. A far better company than the local main suppliers and only about £3 a meter extra than normal mixer for mix on site"
"Very polite and professional service.On time and driver always
helpful to place material where required.
The price was also competitive.
In our trade it is always easier when people are willing to work with
you and do their best to help things run smoothly."
"Good customer service, I always get a quick response to emails."
"I have been using EKA for a long time now and they have always carried out there operations in an extremely professional and timely manner."
"Good communication from the office right through to the driver updating delivery times. Driver was great and helpful. Good ambassador of your company."
"EKA Concrete have provided concrete to us over the past ten years we have always found them to be reliable competitive and overall very helpful.
Goodman Groundworks & Plant Hire"
Very helpful and only charged me for the amount used.
Would highly recommend"
"2nd delivery from EKA, very punctual, good modern equipment (volumetric mixer), helpful driver/operator. Would recommend and use again."
"Workshop base poured and levelled with 3 cubic metres in less than 30 minutes. Great equipment and knowledgeable crew made it an easy job."
"The guys were very friendly, the ultimate service was as required but there were delays resulting from the pump pipe blocking and the resulting concrete spills at every pipe junction. This required a lot of clearance of concrete off the grass after they had gone. The metered quantity did not seem to include a reduction for the significant wastage!"
"In time driver very helpful and cooperative"
"Excellent service no mess clean and tidy highly recommended from bsb concrete formation services"
"Really helpful staff, on time and driver brilliant, not to mention good price too. Many thanks"
"Great service, reliability and knowledge"
"Friendly helpful and on time"
Driver couldn't be more helpful
Recommend without a doubt"
"Simply arrived at the time confirmed"
"Very easy to do business with, quick delivery service"
"Our delivery chap Tom was excellent, very helpful and friendly.
Very pleased with the whole service, definitely use again."
"Driver was great and very helpful. Truck arrived with no barrows, but apparently I should ask for this???? Driver said he carries them all the time but they'd been removed from his lorry. Used my own barrow which is tiny compared to normal. 30 mins unload time free. Then charged for anything over. No mention of VAT included or excluded in quoted price. Then unhelpful office staff who acuse you of getting it wrong. Apparently when you order and explain what you need, ie access down the side of a house small DIY project. No one in the office think wheel barrow. (Maybe the lorry could be driven down the alley) Shame I was going to use them on 4 more jobs im doinng for mates. I won't be now.
Will say again driver was spot on!!"
Thank you for taking the time to review our service. We’re happy to hear your positive comments about the driver - providing excellent customer service along with having helpful, friendly drivers is extremely important to us at EKA Concrete.
We’re sorry to hear you felt that the price quoted wasn’t clear regarding VAT, after advising on the concrete strength and when we could deliver. Going forward we will take this feedback on board and try to ensure it is made clearer to our customers.
Unfortunately, wheelbarrows are not included as standard on all lorries but if mentioned at the time of booking we will do our very best to provide this where required. On this occasion, we would be happy to waiver the 30 minutes unload time as a gesture of goodwill, please could you get in touch with the team at your earliest convenience.
Thank you again for your feedback, we will be sure to pass on your kind comments to the driver.
The EKA Concrete team
Posted 7 months ago