Edmonds Jewellers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Pretty earrings bought to replace a much-loved pair of which one was mislaid. Good quality and a fair price.
”
- Anonymous
“
My order arrived promptly and well wrapped. Very pleased with the bag - exactly as described. Another very well made and designed bag by Alice Wheeler at a good price.
”
- Carolyn
“
I ordered my disney figures from Edmonds Jewellers they are very professional and great with price.
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- Gillian
“
Great service , quick delivery and very happy with watch
”
- Anonymous
“
Ordered a coeur de lion necklace, which is really lovely and was delivered by special delivery as there was initially a problem with their delivery and it worked out great. Communication was excellent so I was well pleased with my purchase.
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- Mrs Philomena A Scullion
“
Excellent company definitely recommend. Have bought from them a few times. Quick, friendly communication and speedy delivery. There was a small problem with my last order (my mistake) and they sorted it for me straight away. Will definitely be buying from them again.
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- Anonymous
“
The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
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- Caroline
“
I placed two orders, I didn’t receive the first order (1st Jan) and contacted CS to follow up for full refund, and waiting for the refund.
And the second order I ordered 4 items but open the box, just 3 items here, and missing one, also contacted CS for send back the missing item asap, but now still waiting. Don’t know how long can solve it.
”
- D Cheung
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The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
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- Caroline
“
Sent back for refund. Please refund
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- Tovah
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Great service , quick delivery and very happy with watch
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- Anonymous
“
Easy website to use. Excellent service, Lucy Wheeler handbag ordered on Sunday, despatched the next day and delivered on Wednesday. Well packaged and exactly as advertised. Very pleased and wouldn’t hesitate to recommend and use again.
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- Sharon Howarth
“
Superb service and a excellent value for money item (cufflinks box). Would use again without hesitation. Fully recommend their company and service.
Thank you.
”
- Chris Davies
