Edmonds Jewellers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excellent service from ordering till delivery. Discounted price so very pleased.
Will definitely order again and would recommend to family & friends.
”
- Lynn
“
Beautiful powder kimono and scarf. Good price and fast delivery. Would recommend this shop.
”
- Anonymous
“
Great product, at a really great price and prompt delivery
”
- Chrissie G
“
Excellent service from ordering till delivery. Discounted price so very pleased.
Will definitely order again and would recommend to family & friends.
”
- Lynn
“
Very pleased with my nominations charm great to do business with you ...this was an easy transaction & quick delivery
”
- Anonymous
“
Excellent service delivery within a few days
”
- Anonymous
“
The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
”
- Caroline
“
I placed two orders, I didn’t receive the first order (1st Jan) and contacted CS to follow up for full refund, and waiting for the refund.
And the second order I ordered 4 items but open the box, just 3 items here, and missing one, also contacted CS for send back the missing item asap, but now still waiting. Don’t know how long can solve it.
”
- D Cheung
“
The returns label was not accepted by the post office "not suitable for home returns" so I posted back myself and emailed with a photo of the postage receipt in order to be refunded.
”
- Caroline
“
Sent back for refund. Please refund
”
- Tovah
“
Bought a Katie Loxton bag in green. It had £10 off so i added it to my collection. Good service.
”
- Anonymous
“
Excellent service from ordering till delivery. Discounted price so very pleased.
Will definitely order again and would recommend to family & friends.
”
- Lynn
“
Received my Qudo ring within a couple of days of ordering excellent service
”
- Sue
