“I received my order damaged. I contacted customer service and provided photos of the print and packaging.
I have yet to get a response, it has been 3 business days since providing evidence of the damage.”
“3/5. Very pleased with the arts, not exactly the same as far as the service is concerned. After the purchase I got a very detailed and appreciated mail describing how to properly unpack and frame the posters, but unfortunately it was not possibile to comply with it. Indeed, the 5 posters I ordered were contained in a paper box (vs a tube) and I had only one protective papersheet (vs 5), aspect that I precautionally assumed would prevent me to flatten all the posters at once. Moreover, out of the 5 posters purchased, one was clearly poorly cut and one had a little (but annoying) scratch. Nonetheless, I understand these issues could be due to the festive period (max work load) and the young existence of the company; thus in the future I could still decide to trust them and buying other products. Bye”
“When my print arrived damaged, I was overjoyed at the speed and ease with which DROOL replaced it. I am so excited to hang up this piece, it is so cool! Thank you for the great customer service.”
“It's been over 3 weeks since I ordered 6 prints and I still have not received them. The art looks seems really cool and I'm grateful that I'm able to email a real person to try and resolve this, but there still does not seem to be much of an update or resolve for the shipment.”
Hi Kyle,
Hope you're well. I can see you are in conversation with our Customer Service team and that we are waiting for a response from the courier regarding the whereabouts of your parcel. We will ensure we resolve this for you.
Thanks
DROOL Support
Hi Rosalie,
Hope you're well. Sorry to hear your parcel didn't arrive. Having looked into it I can see you contacted us twice in 3 days and our team has responded. It looks like your parcel has been delayed getting into Canada. So your parcel should be with you very soon.
Thanks
DROOL Support
Hi Victor,
Sorry to hear your artwork has not arrived. If you could let us know how we could improve our post sale experience that'd be great. As we can't see any messages to our customer service team. As they'll be able to help. Having looked at your tracking it appears the delivery company couldn't make the delivery due "Gate access code needed". We've just reached out via email to help resolve this for you.
Thanks
DROOL Support
