“The rep responded quickly but didn't, seem to read the question I sent and I had to explain in again, giving the same information. I have not recieved a response from my last communication, its been several days now.”
“The information I got was great, however, it took a long time to get a response. It would have been very helpful to have got a message earlier saying that my message had been received and that I would get a response in x days. As I initially had no response at all I ended up passing the same enquiry to an alternative supplier.
I do want to point out though that once I got a response it was very useful and what was exactly what I needed.”
