Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned to change vehicle as new registration couldn't find it or manually enter. Need to wait 24 - 48 hours for underwriter to phone back?!! I collect the car tomorrow and they can't even insure it. Furthermore I took out the policy and never received my £50 voucher, as my policy was taken out but didn't commence until a week after the closing date. Customer service agents are inexperienced - the online portal it pants. Worst service ever!”

Helpful Report

Posted 7 years ago

“If I could leave minus 5 stars I would. I'm so upset with them. My daughter took out insurance and paid a deposit of around £300 then the rest was on finance. She took her VW Polo home that's 14 years old. The rest of the premium was nearly £3000 for tpft. Then about a week later she got a letter to say they can't do the finance and she needs to pay the full amount or a very hefty payment plan of a around 1000 upfront and 400 a month. She's 18. Unfortunately at the same time this is going on she had a small accident which is being dealt with. The damage is only minor. Anyway she said she couldn't afford to pay the amount or the plan. I stepped in at this point and found another insurer who was cheaper and covered more things. But Debenhams still want the full premium. So I said ok if I pay it and cancel her other one, will she be insured for the year. They said no. You need to pay the debt and then set up another insurance! I'm totally shocked that this is allowed.”

Helpful Report

Posted 7 years ago

“DON'T EVEN CONSIDER INSURING WITH THESE PEOPLE. AT FIRST SEEMS GOOD PRICE BUT THEY ADD ON AND ADD ON AFTER IT IS TOO LATE TO CANCEL. WHENEVER THEY ARE QUESTIONED THE ANSWER IS EITHER THAT IS OUR POLICY OR THAT IS WHAT YOU PUT ON YOUR PROPOSAL FORM! nOT TRUE!!! Would I really have said that a brand new car costing £20000 was worth just over £9000? Or that I have a no claims discount of 20 years . Speeding convictions over 4 years old are not 'spent' and so it goes on....Every change is VERY costly but to cancel is just as bad!! If there was a no star they would have it”

Helpful Report

Posted 7 years ago

“Astronomical costs involved for every change to the policy. Customer service is abysmal with replies such as 'I don't know ask the cancellations dept'. They do not want to help you in any way. Always on hold as they get their answers to all questions from somebody else. Also we Paid up front for my policy. Had to cancel as they will not allow named drivers to use the car for 'business use'. No rebate and a £75 charge. May seem cheap at 1st but don't be fooled”

Helpful Report

Posted 7 years ago

“Sold my car and then wanting to charge me 50 fiance setup 142.99 brokers fee 75.00 cancellation fee Disgusting”

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Posted 7 years ago

“Not happy at all Sent me a letter to say they were cancelling my car insurance Called them and was told they should not have sent the letter Get your facts right guys TUT TUT TUT”

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Posted 7 years ago

“I was told that I would get £50.00 Gift voucher if I purchase Car insurance from Debenham, I purchase as they said but I did not get anything at all. Over the year I called them more than 10 times each time they said, they would call back but never got call back, so not trustworthy Now I cancelled my car insurence from them today.”

Helpful Report

Posted 7 years ago

“this debenhams car insurance i think they are LOW LIFE SCAMMER AND THIEF”

Helpful Report

Posted 7 years ago

“Rubbish will never use them again. Charge extra for moving house and also if you amend any details by phoning £50 and online £35 plus up to £80 plus if you park on drive double price. Poor customer service all round. All these extra charges and nothing stating these costs to clients before hand... rip off.”

Helpful Report

Posted 7 years ago

“NEVER AGAIN WILL I USE THESE CHARLATANS Paid my deposit & a day later had a email asking for a code off the DVLA site so that they could check my driving licence summary (never had this happen with any other insurer ever) Got the code & less than 24 hours later was hit with another email telling me they were charging me £62 because I had made an error on my application, I had put the length of years I had my licence out by one year (a genuine mistake) I have never had this problem with anyone else, even after making a claim with another company a few years ago I'm 44 years old! I WOULD HAVE LEFT 0/5 RATING IF I COULD This company are scammers, just look at nearly every review on here”

Helpful Report

Posted 7 years ago

“Wouldn't even give one star worst car insurance company ever stay away been with them 3 week tried to cancel but want 75 pound cancellation fee which can't afford as paid per month rip off from the start don't be tricked with there low prices”

Helpful Report

Posted 7 years ago

“DO NOT USE - Worst customer service I have ever received. Very unclear when the policy was taken out as to additional things that needed to be completed. My father is 72 and not computer literate. I was sent an email and responded with an option that was offered to me on the email. My fathers policy was then cancelled as they claimed the option they offered me was not an option. Absolute disgrace having taken my fathers money. Communication skills are incompetent and contradictory. I can honestly say I would give up driving before I, or my family, would insure my car with these clowns again.”

Helpful Report

Posted 7 years ago

“I would avoid using this company as I have had a really poor experience. They cancelled my policy due to failing to submit a 'DRIVING LICENCE SUMMARY' They Initially requested my driving licence copies and NCD's ONLY and did not make any request for a driving licence summary, which I more than happily provided. If this was one of your requirements that's fine, but they should have CLEARLY stated that on the application BEFORE accepting my hard earned money and I would have chosen another insurance company. They failed to inform me when I completed my application this was a requirement and only informed me in the LAST week before cancellation to state this was a requirement and I was away on holiday. To provide a summary you have to go on to a DVLA website, have your driving licence numbers handy as well as your national insurance numbers. You then have to request a code from the DVLA and EMAIL it to Debenhams. This is all on top of providing copies of your driving licences and NCD's. Imagine the difficulty for those who are not computer literate. They also use overseas call workers who are not very helpful.”

Helpful Report

Posted 7 years ago

“Charged extra £250 as i applied for a insurance and mentioned as licensed has one year as i had 14 days left to complete one year because of just 14 days gap on my driving licence they charged £250 plus... I don't mind to charge but they should cancel the policy without the xyz fees..”

Helpful Report

Posted 7 years ago

“#######DO NOT USE####### They are the worst company to deal with, they just keep you on hold for ages, also they draw you in with a cheap price, hence why I went with them and because I mad a mistake with when I got my driving license by a year they Tripled the quote, but I had to go with it as I was running out of time, I asked to speak to a manager but was told non were available and either I had to pay it or get off the phone!!! I then payed it and then a few week later I had to ring back to change my address as I was moving 0.5 miles up the road, they charged me a £55 charge and when I queried it and got a little bit irate they put me on hold they put it upto £70 as they claimed they forgot to put a handling charge on! I spoke to a manager who was also very rude who said he would get rid of the other £15 charge.So I am 3 months into my policy and I need to cancel my policy as I have been promoted In my job and have received a company car as a benefit, I ring up and I tell them my situation, they say it’s a £75 cancellation charge, which is very heavy but I accept as I can’t wait to get rid of this horrible company who have taken lots of unneeded money from myself.She put me on hold again and said she needs to check some details, after another 15 minutes of waiting HALLELUJAH she finally back and then informs me the grand total will be £321 to cancel my insurance, I nearly keeled over in shock, I payed it as I can’t wait to get rid of this horrid company out of my life! I am posting this so hopefully it stops decent hard people like myself getting ripped off! Avoid like the plague, I actually hope this company gets bankrupt! Good day!!!”

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Posted 7 years ago

“Worst insurance ever , I’d given one star if I could .put a accident through as my fault that I never claimed liability for knew nothing about this accident until I went to renew my car insurance and the price had jumped up by £2000 plus , they took years of my no claims even though they was protected and paid the other driver over £10.000 . I’m damages even though I had a picture (dash cam)of the other car with not a scratch on it they had to send some one out to inspect my car and was told there was no way my car caused any damage and the other driving turnt out smashed up the back of his own car just to make a claim .thank god I had a dash cam this all could of been avoided if they asked for an accident report of me and if I had a dash cam etc . The stress this has caused me when it could have so simply been resolved but they didn’t follow the right protocol”

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Posted 7 years ago

“Absolute emombination in terms of organisation, I have never been asked for so much proof of identity and other things id never even heard of in my life, due to mistakesI ended up paying for two ammendments and should only of payed for one. I picked debhenhams orginally because they were cheap than my previous provider but with all the addisional coat I ended up paying more!”

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Posted 7 years ago

“Used a comparison website, I then called direct to speak about the policy. Changed the start date by 1 day, line went dead I was called back and told they would t insure me now. Joke company . Joke customer service.”

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Posted 7 years ago

“TOTAL SCAM GoSkippy/Eldon/Debenhams car insurance is a SCAM!!! I had my insurance with them for 21 days. Paid £157 upfront, £75 deposit and £75 first months premium. Cancelled the insurance on the 21st day and now they want to charge me another £120 to cancel the insurance. Thats £270 to cancel my insurance which I held for 21 days. Tried to speak to a manager but was told there are no managers, none of the staff is helpful, nor do they know what they are doing. Was told "goskippy is a business and we are here to make money and that I'd still have to pay all these charges even if the policy lasted the whole 12 months". Literally a ripoff. I don't understand how is it that these scam companies are allowed to continue to trade. SCAM SCAM SCAM. Beware do not be fooled by their low premiums on any comparison site!!! ABSOLUTE SCAM”

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Posted 7 years ago

“when ringing to query a change in price on a new policy, (increase of over £1000 for changing the start date by 2 days). The person was extremely rude when I asked why the change in price was so extremely rude, they stated that "well you can see it with your eyes in front of you". this is completely unexpectable and disgusting customer care! Never shall they be used again!”

Helpful Report

Posted 7 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews