Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best service”

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Posted 7 years ago

“Avoid Debenhams Insurance! All the 5* reviews are by people finding the company cheap and easy to set up a policy, but you must avoid Debenhams. They wrote to my son to ask for more information when he was working abroad and cancelled the policy because they didn’t get a response within 7 days. Once you’ve had a policy cancelled they blacklist you so that you become uninsurable. You also need to check out reviews by people who have tried to make claims from Debenhams Insurance!”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“With us, repeat clients, astonishingly, they sneakily tried to take advantage in sending a renewal quote attempting to charge an ''arrangement fee''- which after discussion with them was cancelled, and cheekily referred to as a 'discount'; my phrase was ''pickpocketing'' and for a company established over 200 years they should be ashamed; but I am equally sure they are not; the telephonic renewal was with a robotic female was akin to being hypnotised- the salesperson droning on and on and on; my attention wandered, and rightly so. Four emails to them went unanswered. I spoke on the phone eventually, after holding on for ages, since my call was important to them (!!!!)to three personnel, each of whom clearly regard clients as unwarranted interruptions and intrusions to their day, and shewed not a whit of interest.”

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Posted 7 years ago

“I have been with Debenhams insurance for more than 2 years, paid monthly with no issue until I sold the car and cancel my policy, called them to cancel my policy and had to pay £278 of fee. So if you think they are cheep you ask first how mutch they charge cancelation fee. this is discuting !!!! NOT RECOMEND THEM !!!!!!”

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Posted 7 years ago

“Process was easy from start to finish, couldn't complete the quote online, was quickly called back and proceeded the quote over the telephone, everything explained in detail, once all the details confirmed , insurance in place, very efficient”

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Posted 7 years ago

“Excellent and fast customer service with competitive quotes.”

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Posted 7 years ago

“I have tried other insurance companies but I have never found a better one than Debenhams car insurance”

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Posted 7 years ago

“Quick and helpful with any questions I had”

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Posted 7 years ago

“Customer service 10/10 Off help and advice in any situation”

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Posted 7 years ago

“Very easy to do and staff helpful”

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Posted 7 years ago

“Brilliant price beat everyone else on the market. Great staff who help when needed”

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Posted 7 years ago

“Very easy to set up.”

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Posted 7 years ago

“Good service and also reasonable price”

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Posted 7 years ago

“Very good communication will use again”

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Posted 7 years ago

“Fantastic service! Very thorough. Professional and well priced! Definitely recommend 👍🏻”

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Posted 7 years ago

“I insured with Debenhams as it is a well known respected name. i am aware they are a broker and use other insurance firms. As it was Debenhams i trusted that the insurance firms they use would be respectable also.This was not the case i had to claim after an accident which brought me into contact with the insurance company they use (go skippy/eldon insurance). I advise anyone thinking of using debenhams to check the reviews of eldon or go skippy 1/10 sums them up. lost my protected no claims had to pay extortionate excess and couldnt contact them on the phone as there was no answer for hours.You live and learn next time i will be paying a bit more and using a reputable insurance firm not a broker.”

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Posted 7 years ago

“Cheap and convenient”

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Posted 7 years ago

“Very easy to deal with, the customer assistant was very helpful, friendly, and in less than 20 mins everything was sorted. Would have given 5 stars but being charged £50 just to change my car is extortionate. I pay my premium for a service, never claimed, goes up every year, and they hit you with a charge. Yeah, thanks Debenhams.”

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Posted 7 years ago

“Excellent service, excellent cover, fast speedy service, best provider 👍”

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Posted 7 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews