Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark is very helpful”

Helpful Report

Posted 7 years ago

“Really grateful for the great service Raymond gave us in our US plans. Answered my questions, sorted us out a discount and quickly responded when I had further questions. We feel well supported and what could have been a stressful experience has been very easy and at a very good price. Haven’t heard any of our wedding party getting better deal. Will definitely recommend and revisit. Thanks Raymond.”

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Posted 7 years ago

“i am happy to book with them .cheap and best price ,however i was shocked my money got deducted but the agent helped me to book the flight .”

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Posted 7 years ago

“Very good they find what you want I've booked 3 return flights with Crystal travel on two different occasions, and I have to say they are very good. They sent everything vie email very quick as both bookings were done within 4 days of departure. They helped with the visa and even though I was given the name and number of the adviser I didn't need to call as everything went smoothly. Highly recommended.”

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Posted 8 years ago

“Great company to book flights from. Even if you're looking for prices online, they will go out of their way to match that price. Great level of service even though i called three times in the same day with different requests! Very patient.”

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Posted 8 years ago

“Dave has been very pleasant and assisted me with my India travel with very competitive price. Crystal travel has offered me the best price when I compared with another leading agent. Dave has given excellent service every time I book ticket & very prompt in responding to my queries. Very happy with overall service & will thoroughly recommend him/Crystal travel to all my family & friends.”

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Posted 8 years ago

“I've booked multiple times with Crystal Travel because of their sharp prices and deals and can really recommend them. Underlining their customer-oriented approach, a very helpful member of their team (Dean) was able to change the date on a ticket for which I'd inadvertently booked the wrong date. Although I did contact them within a few hours of booking, I believe this wouldn't have been possible with many other travel agencies.”

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Posted 8 years ago

“Good site, easy booking. Had doubts as i have never heard of Crystal Travel but was recommended I use cheapest flight. Can't cancel but that's my fault.... do research first on airlines and luggage allowances! Not happy about SAS. Wish I did my homework first but hey ho we live and learn. Taking 2 pieces of luggage with me, hope they arrive at my destinations ok. Even with the extras, the chosen flight is cheaper as my direct route has sold out on my chosen dates.”

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Posted 8 years ago

“I found crystal travel to be very good value for money, of which was almost unbeatable in the travel market. My son did the booking for me as I was at work. I would reccommend Crystal Travel to anyone as I have never had any problems with their service or recieving my e-tickets. I also had a chance to talk to 2 of the customer service agents, which provided excelent customer service and went out of their way to help me find a flight. Thank You Very Much for your help as it is always appreciated. It took less than 24 hours to recieve my e-ticket, as the transaction was almost instant. Once again i give 5 stars for Crystal Travel. Thanks.”

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Posted 8 years ago

“This is my second time for this year to buy an airline ticket in Crystal Travel and the staff was very polite. Yesterday I spoked to one of the staff , her name was Sharon and she was very nice and she answered all my query. This day I spoked to Ashley and he's the one who attend to me for my final decision for my Ticket. He's nice as well. And the most important was the Ticket was cheapear compare to the other travel agency. Actually, I've known this Crystal Travel through my friend. My friend is the one who told me to try to call crystal travel because she mentioned to me that crystal travel has a cheap fare. Again thank you for the nice service . I will recommend this Travel agency to my other friends.”

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Posted 8 years ago

“Found pricing for a Crystal Travel fare through a comparison website. The result loaded up correctly on their site, where sometimes I have seen on other sites that it isn't the same flight details or the fare price is slightly out. The whole transaction was smooth and the e-ticket was issued quickly after a confirmation email was sent to say that the seat has been reserved. I received a follow up call from a Customer Service rep to check if I had all the documents I needed and if there were any issues with my booking, which is a nice touch as After-care is an after thought for most travel agents. I would highly recommend Crystal Travel and will definitely book tickets through them again in the future.”

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Posted 8 years ago

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Posted 8 years ago

“I was to a great degree fulfilled by Manila Tours. Mr. sara, the proprietor, has turned out to be exceptionally respectful and accommodating from the earliest starting point, attempting to arrange at the best our trek to philippine in the eight days accessible. The aides and drivers are exceptionally expert and well disposed, the accomodations essentially magnificent. I exceptionally suggest it, Mr sara will transform your trek into a life-changing knowledge!”

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Posted 8 years ago

“For the first time deal with Crystal Travel, I was surprised with their efficiency and patience in which they deal with my enquiry and requests.”

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Posted 8 years ago

“I does not happen often that I am satisfied with the service provided over the phone (doesnt matter which company I'm dealing with). But this time i was positively surprised. The operator I was talking to was very polite, always repeated everything if I asked him to, and waited for me to confirm everything before making final arrangements. I would use this service again.”

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Posted 8 years ago

“Accessing their website was very easy, user friendly and the information provided was clear and precise. Easy to follow stages allowed the purchase of my Flight Tickets to be made with the minimum of fuss.”

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Posted 8 years ago

“Harry, the travel agent who have assisted me tried his utmost best to get me a good deal. After his manager had approved, the deal that i told Harry.we went through the reservation. Although i have found the same deal with another agency, Harry had assisted my reservation with support. i will be recommending your agency/company to my colleagues who amongst are filipinos who usually would like to have a good deal. as nurses our leave is quite very erratic, so if we have a good a supportive travel agency, this will be VERY helpful in the future travel. i am sure i will be going back to Harry, when due time comes. at first, i think its a good negotiate the deal, i know for a fact that every body wanted to have a god deal however for us who are going home (Philippines) each penny is very important., because most of it will be spending with their family back home. finding an agency who will be more sympathetic, personally will have more business "clients" through recommendations. if the agent start not to be friendly, then you loose client.”

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Posted 8 years ago

“I was a little uncertain about booking Disneyland Paris originally but having spoken directly to an agent called Mathew I was over-whelmed at just how helpful Mathew was in beating other prices else-where to meet within our budget as I had seen some offers but didn't make the time to put money aside especially. Not only that but he went out of his way to put at rest any concerns I had through reviews I had seen about hotels on Google etc. And having received lots of emails back as well as phone calls I could tell he has a lot of passion for the company that he works for & am sure he will credit it & himself in a big way in the long-run. My boyfriend is exceptionally happy with Crystal Travel as he allowed me to go ahead with what I want. The price is absolutely brilliant & I will definitely tell my friends, colleagues & relatives about using Crystal Travel in the future as I am so looking forward to my birthday now in an upgraded hotel which I was not expecting, so thank you Mathew and all!”

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Posted 8 years ago

“My friend advised me for crystal travel for cheap flight tickets but i will say the cost didn't matter, the services of the Agent MIKE mattered. I would say he is a Gem of a person and an excellent sales person. I won't call any other company now ever again if i have to buy tickets it will always be MIKE. I will do all my future bookings with CRYSTAL TRAVEL just because of "MAGIC MIKE"”

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Posted 8 years ago

“I had an advisor caked Charlie and he explained everything in such detail. This is my first holiday bought by myself so I wasn't too sure what I was doing and what I needed to do. He talked me through how I could get the best deal and how I could make the most out of stay. He didn't rush me into making decisions he assured me every time that he'd wait for me to decide or confer with the other passenger. He followed on to say I can email him any time should I have queries with my booking. I really appreciated his patience and I am throughly looking forward to my holiday”

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Posted 8 years ago

Crystal Travel is rated 4.4 based on 883 reviews