Cruise118.com Reviews

4.8 Rating 14,830 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,830 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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5
Craig Hart
Booked another cruise with cruise 118 very professional as always first class service let's go cruising 🛳 😎
Cruise118.com 5 star review on 15th April 2023
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Posted 1 year ago
5
Terry Glover
Great help and advice, good work
Cruise118.com 5 star review on 1st April 2023
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Posted 1 year ago
5
Ian Greenwood
Thanks again for your services this time it was Ashlee . Polite courteous and knowledgeable found a good deal all booked within a few minutes, we always use 118 and over several years we have never had any issues
Cruise118.com 5 star review on 27th March 2023
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Posted 1 year ago
5
Rodolfo Quiambao
Everything was very good,im happy with my booking.Your agent Ms. Louise Slater is nice,very accurate with the details of my booking,i will be happy to book again next time thanks to her.
Cruise118.com 5 star review on 6th March 2023
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Posted 1 year ago
5
Mark Cartlidge
Sam was very helpful and went along way to sort out a holiday of our dreams !! Thank you
Cruise118.com 5 star review on 27th February 2023
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Posted 1 year ago
5
Verified Buyer
John was very helpful and able to offer great advice.
Cruise118.com 5 star review on 26th February 2023 Cruise118.com 5 star review on 26th February 2023 Cruise118.com 5 star review on 26th February 2023
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Posted 1 year ago
5
Michael Hadjifillipou
I was delighted to be booking again ( my fourth cruise) three on Arcadia and one on Aurora, the last one in 19 didn’t happen because of Covid, I must say though very disappointed with the ( On Spend money £70 the lowest I’ve ever had) my sister booked her first with you on my recommendation and has £300-400, now on my last Cruise 🚢 which didn’t happen I had on spend off think £ 400 mybe more I got every single penny back from you and was told at the time when I rebooked that still be there and it wasn’t ( bad form) now if you check with P&O it can be verified, I’ve spend the best part of 25 30 grand on cruises with you and they offer on board spend £70 very poor indeed, but I have to be honest the lady Jill Potter was very professional and helpful that I have to say Kind Regards Michael
Cruise118.com 5 star review on 27th January 2023
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Posted 1 year ago
5
Bridget Barnes
My rep Paula Molloy has just booked our 2nd cruise. She is amazing and finds the best deals and recommendations. Would use her everything without a doubt and always recommend her and your company.
Cruise118.com 5 star review on 25th January 2023
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Posted 1 year ago
5
Lynda Mealor
Love Rebecca Rimmer, so helpful , efficient and knowledgeable
Cruise118.com 5 star review on 22nd October 2022 Cruise118.com 5 star review on 22nd October 2022
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Posted 1 year ago
5
David Hawkins
Again after our second booking with Cruise118 we have been left completely confident that we are in safe hands and can’t wait to set sail again. Well done Kym Bacon
Cruise118.com 5 star review on 27th August 2022
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Posted 1 year ago
5
Unverified Reviewer
Amazing family holiday! Huge thanks for the all team of cruise! The food is delicious, waitresses are very polite .Our room was cleaned every morning. Program of activities nicely arranged.,we were not bored . Big thanks for our advisor Rachel Halliwell for her advice and help. Highly recommend!!5stars!
Cruise118.com 5 star review on 12th July 2022
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Posted 1 year ago
5
Alice Turrell
Hayley at cruise 118 was amazing. I wouldn’t have booked without Hayley’s care and attention, she gave me so much confidence and belief I could do it. I have never cruised before. I have recently lost my dad and brother suddenly and was in need of a break, taking my 76 yr old mum who has memory and anxiety challenges and a 12 and 13 yr old on my own … quite a challenge I can tell you! Hayley patiently took me through everything and reassured me every step of the way. I can’t praise Hayley enough. The cruise on Iona was superb. You have a customer for life here now. This trip has meant so much to us as a family; smiles, laughs, happy times and the belief that we can enjoy precious time together in such a seamless, enjoyable and adventurous way. Thank you Hayley for giving us something so special; freedom to travel in a way that works for our little group. A big shout out to Payson on board who wore the apron ‘I’m here to help’ at the main buffet.. he was amazing and helped mum every day which gave mum independence and a new found confidence. The children had an absolute blast loving the shows, the cinema and exploring on land. The food was perfect and we loved the cream teas and the buffet was excellent. 10/10 from start to end. Thank you so much and looking forward to booking again x
Cruise118.com 5 star review on 8th July 2022
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Posted 1 year ago
5
Amy Nicholson
As usual friendly and helpful staff at 118 cruise's. Sam sorted out our next cruise for 2023 just been on brittania in may with family with p&o and even though taken 3yrs to finally set sail, it was fabulous . since 2019 cruise 118 have sorted all problems during cancellations, due to covid, moving booking, all questions answered. So went with again to book. Easy online view booking system & staff always on hand to help with any queries etc yes highly recommend
Cruise118.com 5 star review on 6th July 2022
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Posted 1 year ago
5
Philip Barton
Excellent service from cruise concierge Emma O’reilly . Great organisational skills by Emma ;- pre cruise stay in New York for 3 nights , flights to New York and the cruise itself on Royal Caribbean’s Anthem of the Seas ! All tied together wonderfully with no stress - booking as a package with Cruis118 gives safeguards of a fully protected booking ! Emma also give me some sound advice on the cruise ship, the cruise itself and the pre cruise stay in New York . So a big shout out to Emma O’reilly for an amazing service ! Highly recommended at a super price as well !
Cruise118.com 5 star review on 5th July 2022
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Posted 1 year ago
5
Chandrika
Sam was very helpful in planning and booking our Miami cruise. Perfect holiday in NCL cruise and all sorted on time for us. All queries handled and answered promptly. Would definitely use the service again.
Cruise118.com 5 star review on 19th April 2022
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Posted 2 years ago
5
David Carr
Excellent service
Cruise118.com 5 star review on 5th April 2022
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Posted 2 years ago
5
Josephine Dewdney
We find Cruise118 so helpful.. The young lady was so kind and was so helpful. Nothing was too much trouble. Thank you.
Cruise118.com 5 star review on 27th March 2022
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Posted 2 years ago
5
Jane Murphy
Rebecca Rimmer worked her normal “magic” and took care of our booking. Highly recommended, excellent service. Have recommended to numerous friends who gave subsequently booked.
Cruise118.com 5 star review on 13th March 2022
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Posted 2 years ago
5
Albert Ardley
My last 30+ cruises have been booked through 118 and I have no plans to change that arrangement. Thank you, Rachel Halliwell. It's quicker, more informative and cheaper. And unlike some companies I could name - they answer their phones.
Cruise118.com 5 star review on 10th March 2022
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Posted 2 years ago
5
Michael Magill
Very good was told everything about the cruise
Cruise118.com 5 star review on 25th February 2022
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Posted 2 years ago
5
Rebekah Testar
Absolutely fantastic service. Pauline was amazing, totally professional and helped us every step of the way. We had used cruise118 previously for a booking pre-covid which had to be cancelled and again, cruise118 was fantastic, the money was back in my bank within 48 hours! Far quicker than another company which took 3 months. I would totally recommend cruise118.
Cruise118.com 5 star review on 17th January 2022
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Posted 2 years ago
5
Geoffrey Hill
Booked cruises with 118 for many years now. Always had a great service from the helpful staff. Should be booking many more in the next few years. This has been the best agent.
Cruise118.com 5 star review on 28th November 2021 Cruise118.com 5 star review on 28th November 2021
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Posted 2 years ago
5
Dennis Bate
Excellent service -Rachel Halliwell who we always use for our booking cruises is very knowledgeable and always solves any problems that may occur.Nothing is too much trouble and she provides any advice or help we need.I have recommended her to a number of my family and friends who now use her to book their cruises.
Cruise118.com 5 star review on 27th November 2021
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Posted 2 years ago
5
Sonia Crocer
Brilliant Service, always there with all the information I need.
Cruise118.com 5 star review on 20th November 2021
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Posted 2 years ago
5
[[Bookings New.Passenger Name 1::{1}??Customer]]
This is the third or fourth time booking a cruise with Cruise 118.com, which shows how pleased we have been with the service. The customer service from the initial contact with the sales team, (in this case Morgan Cooper), right through the process and procedures up to the cruises has always been exceptional. Thanks Morgan and Cruise 118
Cruise118.com 5 star review on 3rd October 2021
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Posted 2 years ago
5
Mrs Jane Mary Murphy
Always confident when Rebecca Rimmer books our cruises for us. The ongoing relationship is second to non. Rebecca is always the consummate professional and goes the extra mile every time.
Cruise118.com 5 star review on 26th August 2021
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Posted 2 years ago
5
Mr Paul Lambert
Easy process and very helpful. Never booked or been on a cruise before. All questions answered. Thank you
Cruise118.com 5 star review on 24th August 2021
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Posted 2 years ago
5
Mrs Joanne Louise Mawer
Rebekka has always booked our cruises for us. Her customer service is excellent, going above and beyond, always enthusiastic for us and nothing is too much trouble. She is very knowledgeable and she has helped us no end to secure our perfect holiday. We use 118.com for each holiday and we are very pleased with the service received.
Cruise118.com 5 star review on 10th August 2021
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Posted 2 years ago
5
Mr Albert Christopher Ardley
In these unprecedented times when knowledge of rules, regulations and ever changing laws the amateur passenger needs all the help they can get from the professional travel agents. Rachel Halliwell of 118 has helped on many occasions now for many years. We want to get the most from limited facilities being offered by cruise companies, Rachel helps us make the most of our bookings. Oh, and we get our cruises cheaper than booking direct which helps.
Cruise118.com 5 star review on 8th August 2021
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Posted 2 years ago
5
Mr Edward Lawrence Craig
Absolutely brilliant couldn’t fault the service l received would recommend to anyone they all ways find you the best deals
Cruise118.com 5 star review on 21st March 2021
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Posted 3 years ago
Cruise118.com is rated 4.8 based on 14,830 reviews