Hi There,
Sorry you had a negative customer experience, we take these very seriously, please can you give us more information so that we can follow this up and make improvements if necessary?
“Nice friendly staff at Copperfields with a lovely range of clothes available , a must visit if you’re looking for something cool to wear ,it’s the only descent men’s clothes shop in St Albans .”
“I’ve been shopping with copperfields for 20+ years
The store has a great “feel” to it and the guys working are cool and friendly
The stock is great - something for everyone although recently it has leaned towards more hipster style fashion. A shame to see stone island go!
The loyalty programme is excellent and if you
make the effort to shop here you quickly rack up enough points to get decent rewards.
My only criticism is they aren’t very generous on returns so make sure you are 100% happy with your purchase as I think you only have 14 days to return it for a credit note (I think!!)”
“Very quick service and offered good discounts, kept up to date with the status of my order regularly too. Only negative is that they filled the box with a tone of single-use plastic to pad it out.”
Hi Brian,
Thanks for the positive review and feedback!
We do normally use paper void fill, however we had run out and were waiting for a new shipment to arrive. As you might expect, we'll be looking at how we can avoid resorting to the use of plastic void filler again in the future.
We hope you'd still consider shopping with us again,
Kind Regards,
Copperfield Team
“Fantastic service !! Great products, had a couple of deliveries recently, highly recommended store and will 100% be using their site again soon...thanks Conor , John, Blackpool”
Hi John,
Thanks for the great feedback, I'll be sure to pass on your thanks to Conor.
We're always pleased to know when we've left a good impression with our customers, we look forward to seeing you back again in the future!
Take care,
Innes
English
