“Hi, the product has not been arrived, poor shipment, no mail adresas precised to dhl, no phone of the beneficiary, so no posibile review of the product”
“A good (I believe) but pricey product. Normally a fairly speedy delivery (which is paid for). I ordered 2 bottles almost 2 months ago and still yet to receive them. In communication with the company who’ve agreed to waive the shipping costs but I’m still waiting and have had to chase them a number of times. Would be great to see a more proactive customer service approach and to get the costs down.”
Thank you very much for taking the time to share your feedback. We're pleased to hear that you value the quality of our products, even though we understand your concerns about the pricing and delivery times.
Your experience is not up to the standards we strive to meet, especially regarding the delay in receiving your order and the need for multiple follow-ups. We sincerely apologise for any inconvenience this has caused you.
Your suggestion for more proactive customer service is well-taken and we're implementing measures to improve our responsiveness and to keep our valued customers informed every step of the way.
The products you ordered are some of our fastest selling products which are imported and sometimes there are customs delays. Around the time of your orders we also moved from an in-house to an external 3PL warehouse. This added further delays which we can only apologise for.
We're also constantly reviewing our pricing structure to ensure it reflects the quality and value of our products, as well as exploring ways to enhance the overall affordability. We are hoping to be able to reduce the shipping cost of some of our key products now we have moved to the 3PL warehouse and will keep you updated about this.
Please feel free to reach out if you have any further concerns or need assistance. We're here to help and committed to making things right for you. Your satisfaction is our top priority, and we hope to serve you better in the future.
Wishing you health and happiness.
